High Modem speed but slow speed test results

logan13

Prominent
Feb 20, 2017
1
0
510
Okay, so today I moved into my new apartment and had to switch Internet service providers. My complex only supports Century Link. So after purchasing my plan, my router arrived today as well. I followed the installation plan as stated and waited until after 5pm as instructed to begin the set up as well. After completing the set up, I conducted a speed test and found that my Internet speed was far lower than what I was paying for already. It was clocking 5Mbps download yet I am paying for 60Mbps. This is not even withing the typical 20% drop percent of service they say is normal to encounter. So I did some snooping and in the modem status section of my router I found that it was showing my download speed at 55Mbps. So I ran a wired test then a wireless test again to compare with that. Yet again my speed was at 5Mbps. Does anyone know why that is so low fresh out of the box?