High Ping between PC and Wireless Router

[specx]

I recently bought a new wifi router. My problem is at random times ping spikes will occur. When this ping spikes happen I tried pinging my router and get pings from 300 to 5000. This is unnoticeable while browsing but while gaming this is an annoyance. My ping is a steady 32 then suddenly a ping spike will occur. I tried connecting my laptop directly to the router using an ethernet cable but nothing changes. If i don't use the router and i connect my laptop directly to the modem my ping is stable, so i am sure that the problem is with my router. There are 2 computers connected to the router. I'll provide my router configs.

 

[Someone Somewhere]

Milliseconds or microseconds (milli is ms, which is what the windows ping utility reports in)?

Are you pinging 192.168.7.1?

Does it happen with both PCs?

Have you updated/reflashed the firmware?

 

[specx]

Milliseconds or microseconds (milli is ms, which is what the windows ping utility reports in)?

Are you pinging 192.168.7.1?

Does it happen with both PCs?

Have you updated/reflashed the firmware?

milli i think. I used cmd to ping. Yes i am pinging 192.168.7.1. Yes it happens to both PCs. I have no idea where to get the firmware of this router.

 

[Someone Somewhere]

In the management section, it should say something like 'update firmware'. Can't find it on their site.

Tried a factory reset?

 

[specx]

In the management section, it should say something like 'update firmware'. Can't find it on their site.

Tried a factory reset?

nothing is found in the upgrade firmware section. How do i factory reset? there is only one button on the router and it says rst/wps. is that it?

 

[Someone Somewhere]

If you press and hold, that might do it.

It might be under 'reboot'.

EDIT: One thing I missed; set the data rate (near the top of the first pic) to the highest you can.

 

[specx]

I tried factory reset. I'm gonna report for problems later.

 

[specx]

problem persists

 

[specx]

Set the data rate to 1-2-5.5-6-11-12-24 Mbps. I'll check for improvements

 

[Someone Somewhere]

It should go up to 300...

 

[specx]

It should go up to 300...

what should i change? basic data rate or data beacon rate?

 

[Someone Somewhere]

Basic data rate (the drop-down box).

EDIT: Just realised, if it occurs on ethernet too it's probably not that. You probably need to return it.