High Ping, Slow Internet

[icediomond]

Hey everyone. I just started having a problem recently where I have super high ping and really low download speed. I should be getting a ping around 20ms and download speed of 40Mbps but now I'm getting 300-400 ping and around 5 Mbps down. I called Centurylink and they keep saying everything is fine with my router, C1100Z, and I checked myself and indeed everything is as it should be. But all the devices that connect to my router have this problem. What could be wrong?

I ran a ping and trace and here is what I got:

C:\WINDOWS\system32>ping www.google.com

Pinging www.google.com [216.58.216.132] with 32 bytes of data:
Reply from 216.58.216.132: bytes=32 time=583ms TTL=56
Reply from 216.58.216.132: bytes=32 time=602ms TTL=56
Reply from 216.58.216.132: bytes=32 time=565ms TTL=56
Reply from 216.58.216.132: bytes=32 time=508ms TTL=56

Ping statistics for 216.58.216.132:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 508ms, Maximum = 602ms, Average = 564ms

C:\WINDOWS\system32>tracert www.google.com

Tracing route to www.google.com [216.58.216.132]
over a maximum of 30 hops:

1 1 ms <1 ms <1 ms modem.Home [192.168.0.1]
2 296 ms 269 ms 363 ms phnx-dsl-gw67.phnx.qwest.net [67.40.227.67]
3 278 ms 297 ms 261 ms phnx-agw1.inet.qwest.net [75.160.238.17]
4 262 ms 285 ms 316 ms los-edge-05.inet.qwest.net [67.14.22.106]
5 319 ms 323 ms 345 ms 63.237.160.98
6 249 ms 262 ms 266 ms 216.239.46.40
7 313 ms 337 ms 327 ms 209.85.246.187
8 490 ms 483 ms 465 ms 74.125.37.137
9 396 ms 387 ms 372 ms 209.85.250.127
10 501 ms 594 ms 667 ms 66.249.94.200
11 525 ms 590 ms 614 ms 108.170.245.113
12 483 ms 467 ms 484 ms 209.85.240.253
13 459 ms 456 ms 443 ms sea15s01-in-f4.1e100.net [216.58.216.132]

Trace complete.

 

[The Paladin]

if you reboot the router, do the ping go back to normal ?

 

[icediomond]

Yes I have. The internet is back to normal right now, and this is what I'm getting now:

C:\WINDOWS\system32>ping www.google.com

Pinging www.google.com [216.58.216.132] with 32 bytes of data:
Reply from 216.58.216.132: bytes=32 time=54ms TTL=56
Reply from 216.58.216.132: bytes=32 time=54ms TTL=56
Reply from 216.58.216.132: bytes=32 time=54ms TTL=56
Reply from 216.58.216.132: bytes=32 time=61ms TTL=56

Ping statistics for 216.58.216.132:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 54ms, Maximum = 61ms, Average = 55ms

C:\WINDOWS\system32>tracert www.google.com

Tracing route to www.google.com [216.58.216.132]
over a maximum of 30 hops:

1 <1 ms 1 ms <1 ms modem.Home [192.168.0.1]
2 20 ms 20 ms 20 ms phnx-dsl-gw67.phnx.qwest.net [67.40.227.67]
3 19 ms 19 ms 19 ms phnx-agw1.inet.qwest.net [75.160.238.17]
4 29 ms 29 ms 29 ms los-edge-05.inet.qwest.net [67.14.22.106]
5 74 ms 75 ms 77 ms 63.237.160.98
6 30 ms 30 ms 30 ms 216.239.46.40
7 31 ms 29 ms 30 ms 209.85.246.187
8 71 ms 77 ms 54 ms 74.125.37.137
9 54 ms 54 ms 55 ms 209.85.248.221
10 55 ms 55 ms 55 ms 74.125.37.210
11 54 ms 54 ms 54 ms 108.170.245.113
12 54 ms 54 ms 54 ms 209.85.240.253
13 54 ms 54 ms 54 ms sea15s01-in-f4.1e100.net [216.58.216.132]

Trace complete.

I'm thinking that maybe its a server that is having trouble? And since my connection goes through that server my internet is lagging because of it. Since I'm pretty sure that it's not my router.

 

[The Paladin]

well perhaps that could be it, but is your cable modem and router 2 separate units or a single unit?
I am asking as commonly it is one unit provided by the ISP, and sometimes (and I encounter this as I have a modem and a router as separate units)
the signal get slightly degraded on the line, I can see it as the LED's on the cable modem will change colours, and in most times they restore themselves, sometimes they don't, and I have to reboot the cable modem to reestablish as new set of connections.
if your unit is a single unit (modem and router) by restarting it we did just that.

but if it persists, you should call the isp, their first question will be did you reboot your router but you can ask them to run a line test, if there is jitter (think of jitter like someone shaking the signal on the line) like a bad grounding they should be able to send a tech and repair it.

 

[icediomond]

It's not that. I just noticed a pattern from the last few days. My internet works just as it should during the night, but during the evening and at night, is when the ping jumps up and the download speed goes down... So I'll call my ISP and tell them about it.