High Ping to router when gaming

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Ahkoomz

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Jan 3, 2015
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Hello experts here. I recently got a gaming laptop (Asus g56jk) and when i tried playing with it, there will be a 2-3 second screen hang but characters are still moving.

I run cmd.exe and ping to my router with an average of 1 - 14 ms and exceptionaly, there will be a line of 1k-2k ms coming out. This 1k-2k ms comes out when i experience the screen hang in game.

On my previous laptop , samsumg r510 , gaming was perfectly fine.

The game is called "Strife" and all the in game settings are the same in both laptops.

Can anybody help determine if my wireless card is faulty or is it the other spare parts ?

Additional informations :
I'm 2-3metres away from my router without objects inbetween.
My speedtest.net results are 40mb/s ingoing and outgoing with ping 6ms
When pinging to my router , pings goes 1-14ms then 1 1k-2kms followed by 1-14ms.
The 1k-2k ms only comes once and goes back to normal ping.
 
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At idle or while gaming? Its a bit warm for gaming. But really hot if at idle. If that's at idle figures, remove the covers and blow the laptop out with compressed air then make sure you use a good laptop cooler.

In Control Panel, Device manager is your wifi card working properly? If so and you are still getting poor results maybe try a USB wifi card eg http://www.newegg.com/Product/Product.aspx?Item=N82E16833320175
 
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Hello , the temperatures are when gaming. Also i've check that my wifi card are up to date.

It is only when i played "Strife" that i'm having this high ping.
 
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I just tried playing Dota 2 with it. realised that i have some lag in game, i use cmd.exe to ping my router. the same thing happens ( Ping up to 2k and then back to normal ping)

Both game is connected to asia server and there's no latency issue when using the old laptop.
 
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Ahkoomz,
If its only visible on one particular game then they are probably experiencing some server lag thus the high pings. Mind you you'll need to account that in the beginning of the year there can be traffic of alot of users as they may be using their free time gaming before they head back to the office. We here at Tom's occasionally experience issues when there are server maintenance runs so that could also be one scenario.

Furthermore, you should test out some other games to rule out server issues. May we know where you're located? Oh and I don't suppose you got ROG Gamefirst on your laptop?

i7Baby,
Quit with your rubbish answers. This isn't the first time you've suggested buying something when it really isn't necessary! Apart from that, high CPU temps don't account for ping times - its purely a www related matter and server location isn't the answer.

One more inane post and you can look towards vacation time or if you'd like you can start with a fresh account. So to state politely, please read through a post and answer informatively with links to back your posts. There isn't any need for fast one line answers ... your title has also come under scrutiny by newcomers. So please take heed to our advice's.
 
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You can look through my profile to see if I'm new here. Your matter is yet going under moderator review and you have been called out on various threads for lack of (reading)comprehension.

Best Answers are not the issue - your tendency to misinforming is. So to re-iterate, your history can be cleaned up if necessary since the majority of them are misinformed posts.
 
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Hello Lutfij,

It's on 2 games ( Strife and Dota 2) . I doubt it is the server issue as on strife, i'm connecting to a singapore server and my teammates whom are in the same country as i am didnt complain of any latency issues.

I'm pretty sure its the problem of the new laptop but i'm not able to specify which part of it is faulty. I just tried gaming on my new laptop on strife and everything went well.

As above, i'm from singapore 😀 and no i dont have ROG Gamefirst installed. Which of the programs am i suppose to install ?

Thanks for answering !
 
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Hey AHkoomz,
The laptop is brand new eyh? Nice! The lappy should've come with a plethora of softwares pre-installed. Nevertheless would you be able to tell us what sort of softwares came with your laptop, exclude all those that you'd installed.

i7Baby,
Don't worry about me! We can be granted an exception if we were to sneeze on you :)
 
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Nice choice of games as well 😉 From those screen shots I can't find any network prioritization software's apart from the Qualcomm Aetheros client and bluetooth suite. Aside from your manual being sparsely equipped with the wireless information I'd ask you to open up the Wireless Function Icon and see if there are options to tweak your wifi card i.e setting it to N mode and perhaps selecting a bandwidth on your router as well to streamline your experience...?

Product download page also states that there is an Intel Wifi Driver(and 1 more) but your laptop is equipped with the Qualcomm wifi card(assuming you didn't tamper with the software's installed) so I won't suggest installing the Intel drivers.

* Thanks for the vote up, dunno if it was for the first part of the post or the latter but Thank YOU! 😀

Just to double check; follow this link, click on the arrow to the left of Network adapters and post a screenshot of what you see.
 
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Mmm how do i get to the page to change my wifi card settings ? i cant find any options in the network settings. I cant find my wireless function icon as well as seen on "http://prntscr.com/5ocnff"

Edit : here http://prntscr.com/5ocrkj 😀 i uninstalled microsoft kernel adapter if it matters..

Edit 2 : Well under properties of the wireless network adapter, there's option to change it from 802.11b to adhoc 11n to receiver buffers etc etc... do you need those informations ?
 
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Alright, That offers some help! Its a Qualcomm Atheros Network card and not an Intel ...can you change it to 802.11n b is the lowest standard among b/g/n/ac btw your network supports a max of n and not AC

can you pass on a screenshot of the icons in your system tray?
 
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I took that as a list of possible settings, not a set of either-or options; usually they cram under-the-hood settings in there. Things like forcing certain modes because of equipment that doesn't handle negotiation properly, changing which channel an ad-hoc network broadcasts on, how often it should hand off to other networks, disabling a certain band or setting a preference of one band over another, changing power management settings, or even reducing transmit power.

Generally, unless those settings have been touched already, they shouldn't need changing.
 
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Hi i just got my laptop back from the service center. The technician said all models of G56JK have this issue of getting 1k-2k pings when gaming on wireless. I tried finding device manager on my wifi card > Advanced tab, one of the property type there is 802.11b Premable. From my research, i heard that 802.11b is the worst wirelesss connection and i am suppose to have the 802.11n for my wireless card.

Anybody able to help me with this ?

http://prntscr.com/5v70ei
 
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