Hitachi 2TB HD Failure

[flaskmaster]

Hello, I recently (as in within 2 months ago) built my first PC using a 240GB SSD as my main and a 2TB Hitachi HDD as my main source of storage. Things have been going fine until today, when I noticed that no Steam games were working when I started them, so I attempted to test the validity of one of the installed games. That's when I noticed that the read speed started out well in Steam, but eventually went down to roughly 1kb/sec. I found a free HDD/SSD checker which I downloaded and installed. Below you will find the link to the results of both the HDD and SSD:

https://www.anony.ws/image/JsY9

Please let me know if you need me to download some different software to test the drive.

 

[drtweak]

You want to go to the Health Tab. Make sure that under Reallocated Sector Count, Pending sector count, and Uncorrectable sector count that those values are 0. If there is anything there that can totally cause the drive to be slow.

 

[flaskmaster]

And where would I find that? I don't see it under the app I too a SS of, nor on the Task Manager or Resource Monitor.

 

[D_Know_WD]

Hi there flaskmaster,

The benchmark graph shouldn't really look that way.
My advice would be to back up the data stored on the drive until you sort this out.

After that, you can try something simple as just attaching the drive with different cables(both SATA and power ones) to a different SATA port and re test.( The health tab is next to the benchmark tab)

I guess you can use some other tools as well: http://www.tomshardware.co.uk/forum/282651-32-best-diagnostic-testing-utility

Let us know how this goes,
D_Know_WD

 

[drtweak]

download the crystal disk info in my signature. Copy and paste what it says back

 

[flaskmaster]

You want to go to the Health Tab. Make sure that under Reallocated Sector Count, Pending sector count, and Uncorrectable sector count that those values are 0. If there is anything there that can totally cause the drive to be slow.

You were right on the money. And I'm sorry, I didn't realize you were talking about the HD Tune program. All 3 of those that you stated are reporting errors. I'm getting warnings on all 3, and just those. When I was picking pieces to build this about 2-3 months ago, I grabbed this off of eBay because of it's size and price. Well, I get what I pay for. I'm thinking about attempting to reach out to the seller to see about a replacement, but I highly doubt it. Is there anything I can run or use as definite proof that this drive is shot?

EDIT: I'm sorry, you posted while I was typing. Here is what I think you're looking for:

----------------------------------------------------------------------------
CrystalDiskInfo 6.7.0 (C) 2008-2016 hiyohiyo
Crystal Dew World : http://crystalmark.info/
----------------------------------------------------------------------------

OS : Windows 10 [10.0 Build 10586] (x64)
Date : 2016/01/18 20:24:10

-- Controller Map ----------------------------------------------------------
+ AMD SATA Controller [ATA]
- SanDisk SDSSDA240G SATA Disk Device
- Hitachi HUA723020ALA640 SATA Disk Device
- TSSTcorp DVD+-RW TS-H653F SATA CdRom Device
- Microsoft Storage Spaces Controller [SCSI]

-- Disk List ---------------------------------------------------------------
(1) SanDisk SDSSDA240G : 240.0 GB [0/0/0, pd1] - sd
(2) Hitachi HUA723020ALA640 : 2000.3 GB [1/0/0, pd1]

----------------------------------------------------------------------------
(1) SanDisk SDSSDA240G
----------------------------------------------------------------------------
Model : SanDisk SDSSDA240G
Firmware : U21010RL
Serial Number : 153263400548
Disk Size : 240.0 GB (8.4/137.4/240.0/240.0)
Buffer Size : Unknown
Queue Depth : 32 # of Sectors : 468862128
Rotation Rate : ---- (SSD)
Interface : Serial ATA
Major Version : ACS-2
Minor Version : ACS-2 Revision 3
Transfer Mode : SATA/600 | SATA/600
Power On Hours : 7 hours
Power On Count : 228 count
Host Reads : 723 GB
Host Writes : 743 GB
NAND Writes : 1246 GB
Temperature : 28 C (82 F)
Health Status : Good (100 %)
Features : S.M.A.R.T., APM, 48bit LBA, NCQ, TRIM, DevSleep
APM Level : 0000h [OFF]
AAM Level : ----

-- S.M.A.R.T. --------------------------------------------------------------
ID Cur Wor Thr RawValues(6) Attribute Name
05 100 100 __0 000000000000 Reallocated Block Count
09 __7 100 __0 000000000007 Power On Hours
0C 100 100 __0 0000000000E4 Power Cycle Count
A6 100 100 __0 000000000001 Min W/E Cycle
A7 100 100 __0 000000000000 Max Bad Block/Die
A8 100 100 __0 00000000000B Maximum Erase Cycle
A9 100 100 __0 000000000028 Total Bad Block
AA 100 100 __0 000000000000 Vendor Specific
AB 100 100 __0 000000000000 Program Fail Count
AC 100 100 __0 000000000000 Erase Fail Count
AD 100 100 __0 000000000007 Average Erase Cycle
AE 100 100 __0 00000000001A Unexpected Power Loss Count
BB 100 100 __0 000000000000 Reported Uncorrectable Errors
C2 _72 100 __0 00280000001C Temperature
C7 100 100 __0 000000000000 Vendor Specific
E6 100 100 __4 000000000000 Percentage Total P/E Count
E8 100 100 __0 000000000064 Spare Block Remaining
E9 100 100 __0 0000000004DE Total GB Written To NAND
F1 253 253 __0 0000000002E7 Total GB Written
F2 253 253 __0 0000000002D3 Total GB Read

-- IDENTIFY_DEVICE ---------------------------------------------------------
0 1 2 3 4 5 6 7 8 9
000: 0040 3FFF C837 0010 0000 0000 003F 1BF2 44B0 0000
010: 3135 3332 3633 3430 3035 3438 2020 2020 2020 2020
020: 0000 0000 0000 5532 3130 3130 524C 5361 6E44 6973
030: 6B20 5344 5353 4441 3234 3047 2020 2020 2020 2020
040: 2020 2020 2020 2020 2020 2020 2020 8001 4000 2F00
050: 4000 0200 0000 0007 3FFF 0010 003F FC10 00FB 9101
060: FFFF 0FFF 0000 0207 0003 0078 0078 0078 0078 0000
070: 0000 0000 0000 0000 0000 001F 870E 0086 014C 0044
080: 03F0 0110 346B 7D09 4163 3429 BC01 4163 007F 0001
090: 0001 0000 FFFE 0000 0000 0000 0000 0000 0000 0000
100: 44B0 1BF2 0000 0000 0000 0008 4000 0000 5001 B44E
110: BACA E264 0000 0000 0000 0000 0000 0000 0000 4018
120: 4018 0000 0000 0000 0000 0000 0000 0000 0029 5245
130: 562E 4700 0000 0000 0000 0000 0000 0000 0000 0000
140: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
150: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
160: 0000 0000 0000 0000 0000 0000 0000 0000 0003 0001
170: 0000 0000 0000 0000 0000 0000 2020 2020 2020 2020
180: 2020 2020 2020 2020 2020 2020 2020 2020 2020 2020
190: 2020 2020 2020 2020 2020 2020 2020 2020 2020 2020
200: 2020 2020 2020 2020 2020 2020 0000 0000 0000 4000
210: 0000 0000 0000 0000 0000 0000 0000 0001 0000 0000
220: 0000 0000 10FF 0000 0000 0000 0000 0000 0000 0000
230: 0000 0000 0000 0000 0020 0020 0000 0000 0000 0000
240: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
250: 0000 0000 0000 0000 0000 32A5

-- SMART_READ_DATA ---------------------------------------------------------
+0 +1 +2 +3 +4 +5 +6 +7 +8 +9 +A +B +C +D +E +F
000: 01 00 05 32 00 64 64 00 00 00 00 00 00 00 09 32
010: 00 07 64 07 00 00 00 00 00 00 0C 32 00 64 64 E4
020: 00 00 00 00 00 00 A6 32 00 64 64 01 00 00 00 00
030: 00 00 A7 32 00 64 64 00 00 00 00 00 00 00 A8 32
040: 00 64 64 0B 00 00 00 00 00 00 A9 32 00 64 64 28
050: 00 00 00 00 00 00 AA 32 00 64 64 00 00 00 00 00
060: 00 00 AB 32 00 64 64 00 00 00 00 00 00 00 AC 32
070: 00 64 64 00 00 00 00 00 00 00 AD 32 00 64 64 07
080: 00 00 00 00 00 00 AE 32 00 64 64 1A 00 00 00 00
090: 00 00 BB 32 00 64 64 00 00 00 00 00 00 00 C2 22
0A0: 00 48 64 1C 00 00 00 28 00 00 C7 32 00 64 64 00
0B0: 00 00 00 00 00 00 E6 32 00 64 64 00 00 00 00 00
0C0: 00 00 E8 33 00 64 64 64 00 00 00 00 00 00 E9 32
0D0: 00 64 64 DE 04 00 00 00 00 00 F1 30 00 FD FD E7
0E0: 02 00 00 00 00 00 F2 30 00 FD FD D3 02 00 00 00
0F0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
100: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
110: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
120: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
130: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
140: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
150: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
160: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 71
170: 02 00 01 00 02 0A 02 00 00 00 00 00 00 00 00 00
180: 00 00 32 30 31 34 2D 31 32 2D 30 32 28 00 00 00
190: 53 4D 49 32 32 34 36 58 54 00 00 00 00 00 00 00
1A0: 00 00 6F 02 00 07 00 00 00 00 0B 00 00 01 00 00
1B0: 01 1C 00 1B 00 88 3E 00 00 00 00 00 00 00 00 00
1C0: 24 76 0B 01 00 00 00 00 F7 E3 33 01 00 00 00 00
1D0: 00 00 00 00 67 05 00 00 18 00 00 00 00 00 00 00
1E0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1F0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 78

-- SMART_READ_THRESHOLD ----------------------------------------------------
+0 +1 +2 +3 +4 +5 +6 +7 +8 +9 +A +B +C +D +E +F
000: 01 00 05 00 00 00 00 00 00 00 00 00 00 00 09 00
010: 00 00 00 00 00 00 00 00 00 00 0C 00 00 00 00 00
020: 00 00 00 00 00 00 A6 00 00 00 00 00 00 00 00 00
030: 00 00 A7 00 00 00 00 00 00 00 00 00 00 00 A8 00
040: 00 00 00 00 00 00 00 00 00 00 A9 00 00 00 00 00
050: 00 00 00 00 00 00 AA 00 00 00 00 00 00 00 00 00
060: 00 00 AB 00 00 00 00 00 00 00 00 00 00 00 AC 00
070: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
080: 00 00 00 00 00 00 AE 00 00 00 00 00 00 00 00 00
090: 00 00 BB 00 00 00 00 00 00 00 00 00 00 00 C2 00
0A0: 00 00 00 00 00 00 00 00 00 00 C7 00 00 00 00 00
0B0: 00 00 00 00 00 00 E6 00 00 00 00 00 00 00 00 00
0C0: 00 00 E8 04 00 00 00 00 00 00 00 00 00 00 E9 00
0D0: 00 00 00 00 00 00 00 00 00 00 F1 00 00 00 00 00
0E0: 00 00 00 00 00 00 F2 00 00 00 00 00 00 00 00 00
0F0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
100: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
110: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
120: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
130: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
140: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
150: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
160: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
170: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
180: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
190: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1A0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1B0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1C0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1D0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1E0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1F0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 B6

----------------------------------------------------------------------------
(2) Hitachi HUA723020ALA640
----------------------------------------------------------------------------
Model : Hitachi HUA723020ALA640
Firmware : MK7OA5C0
Serial Number : MK0271YGGWA10A
Disk Size : 2000.3 GB (8.4/137.4/2000.3/2000.3)
Buffer Size : Unknown
Queue Depth : 32 # of Sectors : 3907029168
Rotation Rate : 7200 RPM
Interface : Serial ATA
Major Version : ATA8-ACS
Minor Version : ATA8-ACS version 4
Transfer Mode : SATA/300 | SATA/300
Power On Hours : 24765 hours
Power On Count : 244 count
Temperature : 38 C (100 F)
Health Status : Caution
Features : S.M.A.R.T., APM, 48bit LBA, NCQ
APM Level : 0000h [OFF]
AAM Level : ----

-- S.M.A.R.T. --------------------------------------------------------------
ID Cur Wor Thr RawValues(6) Attribute Name
01 _64 _64 _16 00001EAF0000 Read Error Rate
02 134 134 _54 000000000057 Throughput Performance
03 143 143 _24 000A01F00178 Spin-Up Time
04 100 100 __0 0000000000FA Start/Stop Count
05 _59 _59 __5 000000000061 Reallocated Sectors Count
07 100 100 _67 000000000000 Seek Error Rate
08 123 123 _20 00000000001F Seek Time Performance
09 _97 _97 __0 0000000060BD Power-On Hours
0A 100 100 _60 000000000000 Spin Retry Count
0C 100 100 __0 0000000000F4 Power Cycle Count
C0 100 100 __0 000000000109 Power-off Retract Count
C1 100 100 __0 000000000109 Load/Unload Cycle Count
C2 157 157 __0 003000120026 Temperature
C4 100 100 __0 000000000068 Reallocation Event Count
C5 _65 _65 __0 000000000339 Current Pending Sector Count
C6 100 100 __0 000000000002 Uncorrectable Sector Count
C7 200 200 __0 000000000000 UltraDMA CRC Error Count

-- IDENTIFY_DEVICE ---------------------------------------------------------
0 1 2 3 4 5 6 7 8 9
000: 045A 3FFF C837 0010 0000 0000 003F 0000 0000 0000
010: 2020 2020 2020 4D4B 3032 3731 5947 4757 4131 3041
020: 0003 0000 0038 4D4B 374F 4135 4330 4869 7461 6368
030: 6920 4855 4137 3233 3032 3041 4C41 3634 3020 2020
040: 2020 2020 2020 2020 2020 2020 2020 8010 4000 2F00
050: 4000 0200 0200 0007 3FFF 0010 003F FC10 00FB 0110
060: FFFF 0FFF 0000 0007 0003 0078 0078 0078 0078 0000
070: 0000 0000 0000 0000 0000 001F 1706 0004 005E 0044
080: 01FC 0029 746B 7D69 4773 7469 BC41 4763 407F 00D9
090: 0000 0000 FFFE 0000 0000 0008 00CA 00F9 2710 0000
100: 88B0 E8E0 0000 0000 00CA 0000 4000 5A87 5000 CCA2
110: 24CC 6BAE 0000 0000 0000 0000 0000 0000 0000 409C
120: 401C 0000 0000 0000 0000 0000 0000 0000 0009 000B
130: 0068 0000 2180 0DF1 FA20 0001 4000 0404 0240 0000
140: 0000 0308 0409 0408 0309 040A 0608 0408 0000 0000
150: 0000 0006 5537 4335 0000 1807 0000 5DB9 FFFF 8000
160: 0000 0000 0000 0000 0000 0000 0000 0000 0002 0000
170: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
180: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
190: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
200: 0000 0000 0000 0000 0000 0000 003D 0000 0000 0000
210: 0000 0000 0000 0000 0000 0000 0000 1C20 0000 0000
220: 0000 0000 101F 0021 0000 0000 0000 0000 0000 0000
230: 0000 0000 0000 0000 0001 03E0 0000 0000 0000 0000
240: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
250: 0000 0000 0000 0000 0000 89A5

-- SMART_READ_DATA ---------------------------------------------------------
+0 +1 +2 +3 +4 +5 +6 +7 +8 +9 +A +B +C +D +E +F
000: 10 00 01 0B 00 40 40 00 00 AF 1E 00 00 00 02 05
010: 00 86 86 57 00 00 00 00 00 00 03 07 00 8F 8F 78
020: 01 F0 01 0A 00 00 04 12 00 64 64 FA 00 00 00 00
030: 00 00 05 33 00 3B 3B 61 00 00 00 00 00 00 07 0B
040: 00 64 64 00 00 00 00 00 00 00 08 05 00 7B 7B 1F
050: 00 00 00 00 00 00 09 12 00 61 61 BD 60 00 00 00
060: 00 00 0A 13 00 64 64 00 00 00 00 00 00 00 0C 32
070: 00 64 64 F4 00 00 00 00 00 00 C0 32 00 64 64 09
080: 01 00 00 00 00 00 C1 12 00 64 64 09 01 00 00 00
090: 00 00 C2 02 00 9D 9D 26 00 12 00 30 00 00 C4 32
0A0: 00 64 64 68 00 00 00 00 00 00 C5 22 00 41 41 39
0B0: 03 00 00 00 00 00 C6 08 00 64 64 02 00 00 00 00
0C0: 00 00 C7 0A 00 C8 C8 00 00 00 00 00 00 00 00 00
0D0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
0E0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
0F0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
100: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
110: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
120: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
130: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
140: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
150: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
160: 00 00 00 00 00 00 00 00 00 00 84 00 AC 4A 01 5B
170: 03 00 01 00 01 FF 00 3F 01 00 00 00 00 00 00 00
180: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
190: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1A0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1B0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1C0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1D0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1E0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1F0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 28

-- SMART_READ_THRESHOLD ----------------------------------------------------
+0 +1 +2 +3 +4 +5 +6 +7 +8 +9 +A +B +C +D +E +F
000: 10 00 01 10 00 00 00 00 00 00 00 00 00 00 02 36
010: 00 00 00 00 00 00 00 00 00 00 03 18 00 00 00 00
020: 00 00 00 00 00 00 04 00 00 00 00 00 00 00 00 00
030: 00 00 05 05 00 00 00 00 00 00 00 00 00 00 07 43
040: 00 00 00 00 00 00 00 00 00 00 08 14 00 00 00 00
050: 00 00 00 00 00 00 09 00 00 00 00 00 00 00 00 00
060: 00 00 0A 3C 00 00 00 00 00 00 00 00 00 00 0C 00
070: 00 00 00 00 00 00 00 00 00 00 C0 00 00 00 00 00
080: 00 00 00 00 00 00 C1 00 00 00 00 00 00 00 00 00
090: 00 00 C2 00 00 00 00 00 00 00 00 00 00 00 C4 00
0A0: 00 00 00 00 00 00 00 00 00 00 C5 00 00 00 00 00
0B0: 00 00 00 00 00 00 C6 00 00 00 00 00 00 00 00 00
0C0: 00 00 C7 00 00 00 00 00 00 00 00 00 00 00 00 00
0D0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
0E0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
0F0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
100: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
110: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
120: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
130: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
140: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
150: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
160: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
170: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
180: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
190: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1A0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1B0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1C0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1D0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1E0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1F0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 64

Here is the jpeg:

https://www.anony.ws/image/JsT2

 

[D_Know_WD]

Unfortunately, these errors indicate that there are some bad sectors on the drive. You can't really fix that and bad sectors would eventually continue to appear until it fails.

In case you can RMA it, then just do that. In case you can't, I guess you will need to get another one.
You can you this one for storing only non important data. You can't really know when the drive is going to fail. It could last for years.

D_Know_WD

 

[drtweak]

Yea it is pretty bad. I would 1) see if it still under warranty. If not then 2) contact the person where you bought it.

I would never buy hard drives off of ebay ever unless new.

Also if there is no data on there you could try doing a full format. that can sometimes fix the error but with as many errors as there is i would dump the drive.