hitachi hdd does does not mount

[socaiv]

I bought a Dell Latitude refurb which came with a hts723232a7a364 hdd. Several months/years later I've recently bought a bx100 ssd and managed (it was not straight forward) to install windows 7 and then upgrade to windows 10 pro. The ssd and OS all runs fine. it's a latitude E6220 with the latest BIOS from Dell, btw.

My intention was to use the old 320GB hdd as a backup disk, in an enclosure. FYI this machine uses a 90deg sata foxconn? adapter because it's a small laptop, space it tight and the hdd/sdd slots in.

ANYWAY, this hitachi disk does not work in an enclosure I bought, nor does it work in a novatech 2.5/3.5 hdd/sdd dock. I have tried the ssd in that dock and it worked. When I say work I mean, plug it in, and you can access the disk in explorer.

This disk does not appear in disk manager either.

However, remove the ssd, put the hdd back in and it boots fine! as if nothing is wrong with it. WHY on earth doesn't my laptop pick it up? I tried the enclosure on three other machines with the same result but I've only tried the dock on the laptop and a desktop I have access to. Same result. On the desktop it does show up as unallocated space in the disk manager however any attempt to initialise disk results in i/o error.

I thought maybe it was because of the system partition, so I transfered the boot files to the windows partition and deleted the system partition and extended the windows partition ergo just one partition with all the space on the disk. Still does not show up in explorer.

I've ruled out the laptop hardware being at fault and the sata/usb3 controller in the dock being at fault. There's something wrong with the way this hdd was set up by the refurb people and I want to get it to work as a back up disk. Please help

PS: when in the dock the activity light is continuously flashing, giving me the impression the disk is being accessed. it takes forever to safely remove... I don't know what's going on.

Both the desktop and my laptop are using Win10 pro and bitdefender free antivirus

 

[SuperSoph_WD]

Welcome to the community, socaiv!

It seems like there's definitely something wrong with this HDD. I believe the best way to determine its health and SMART status would be to run a diagnostic test on it using the hard drive manufacturer's diagnostic tool. In case you can't find on their website, you can check this thread with some third-party suggestions: http://www.tomshardware.co.uk/forum/282651-32-best-diagnostic-testing-utility

So, from what I understand you cannot access it through the enclosure or through the dock, but what happens if you plug it internally to the desktop via SATA? Either way, the i/o error definitely sounds concerning, so I'd maybe start looking for a replacement.

Keep me posted with the diagnostic tests though! Good luck!
SuperSoph_WD

 

[socaiv]

Hi supersoph_WD

Here is a screenshot from hdtune pro trial program with info of the disk
this is taken after putting the disk back in my laptop and booting up and using the program after downloading it

and here is a copy/paste from the health tab

Spoiler

HD Tune Pro: Hitachi HTS723232A7A364 Health

ID Current Worst ThresholdData Status
(01) Raw Read Error Rate 100 100 62 0 ok
(02) Throughput Performance 100 100 0 0 ok
(03) Spin Up Time 233 233 33 73014444033 ok
(04) Start/Stop Count 100 100 0 1556 ok
(05) Reallocated Sector Count 100 100 5 0 ok
(07) Seek Error Rate 100 100 0 0 ok
(08) Seek Time Performance 100 100 0 0 ok
(09) Power On Hours Count 87 87 0 5752 ok
(0A) Spin Retry Count 100 100 0 0 ok
(0C) Power Cycle Count 100 100 0 1555 ok
(BF) G-sense Error Rate 100 100 0 0 ok
(C0) Unsafe Shutdown Count 100 100 0 67 ok
(C1) Load Cycle Count 49 49 0 519619 ok
(C2) Temperature 200 200 0 197568364574 ok
(C4) Reallocated Event Count 100 100 0 0 ok
(C5) Current Pending Sector 100 100 0 0 ok
(C6) Offline Uncorrectable 100 100 0 0 ok
(C7) Interface CRC Error Count 200 200 0 0 ok
(DF) Load/Unload Retry Count 100 100 0 0 ok
(F0) Head Flying Hours 88 88 0 5360 ok
(F1) Unknown Attribute 100 100 0 12268337142 ok
(F2) Unknown Attribute 100 100 0 8492627488 ok
(FE) Unknown Attribute 100 100 0 21 ok

Health Status : ok

and from crystaldisk info 6.5.2

Spoiler

----------------------------------------------------------------------------
CrystalDiskInfo 6.5.2 Shizuku Edition x64 (C) 2008-2015 hiyohiyo
Crystal Dew World : http://crystalmark.info/
----------------------------------------------------------------------------

OS : Windows 7 Professional SP1 [6.1 Build 7601] (x64)
Date : 2015/09/11 19:35:21

-- Controller Map ----------------------------------------------------------
+ ATA Channel 0 (0) [ATA]
- Hitachi HTS723232A7A364 ATA Device
- ATA Channel 1 (1) [ATA]
- ATA Channel 3 (3) [ATA]
- ATA Channel 4 (4) [ATA]
- ATA Channel 5 (5) [ATA]
+ Intel(R) 6 Series/C200 Series Chipset Family 6 Port SATA AHCI Controller - 1C03 [ATA]
- ATA Channel 0 (0)
- ATA Channel 1 (1)
- ATA Channel 3 (3)
- ATA Channel 4 (4)
- ATA Channel 5 (5)
- O2Micro Integrated MMC/SD controller [SCSI]
- O2Micro Integrated MS/MSPRO controller [SCSI]

-- Disk List ---------------------------------------------------------------
(1) Hitachi HTS723232A7A364 : 320.0 GB [0/0/0, pd1]

----------------------------------------------------------------------------
(1) Hitachi HTS723232A7A364
----------------------------------------------------------------------------
Model : Hitachi HTS723232A7A364
Firmware : EC2OA60W
Serial Number : **************
Disk Size : 320.0 GB (8.4/137.4/320.0/320.0)
Buffer Size : 16384 KB
Queue Depth : 32
# of Sectors : 625142448
Rotation Rate : 7200 RPM
Interface : Serial ATA
Major Version : ATA8-ACS
Minor Version : ATA8-ACS version 6
Transfer Mode : ---- | SATA/300
Power On Hours : 5753 hours
Power On Count : 1555 count
Temperature : 33 C (91 F)
Health Status : Good
Features : S.M.A.R.T., APM, 48bit LBA, NCQ
APM Level : 4080h [ON]
AAM Level : ----

-- S.M.A.R.T. --------------------------------------------------------------
ID Cur Wor Thr RawValues(6) Attribute Name
01 100 100 _62 000000000000 Read Error Rate
02 100 100 __0 000000000000 Throughput Performance
03 233 233 _33 001100000001 Spin-Up Time
04 100 100 __0 000000000614 Start/Stop Count
05 100 100 __5 000000000000 Reallocated Sectors Count
07 100 100 __0 000000000000 Seek Error Rate
08 100 100 __0 000000000000 Seek Time Performance
09 _87 _87 __0 000000001679 Power-On Hours
0A 100 100 __0 000000000000 Spin Retry Count
0C 100 100 __0 000000000613 Power Cycle Count
BF 100 100 __0 000000000000 G-Sense Error Rate
C0 100 100 __0 000000000043 Power-off Retract Count
C1 _49 _49 __0 00000007EDC3 Load/Unload Cycle Count
C2 181 181 __0 002EFFFE0021 Temperature
C4 100 100 __0 000000000000 Reallocation Event Count
C5 100 100 __0 000000000000 Current Pending Sector Count
C6 100 100 __0 000000000000 Uncorrectable Sector Count
C7 200 200 __0 000000000000 UltraDMA CRC Error Count
DF 100 100 __0 000000000000 Load/Unload Retry Count
F0 _88 _88 __0 0000000014F0 Head Flying Hours
F1 100 100 __0 0003DB583C67 Total Host Writes
F2 100 100 __0 0002FA380BE6 Total Host Reads
FE 100 100 __0 000000000015 Free Fall Protection

-- IDENTIFY_DEVICE ---------------------------------------------------------
0 1 2 3 4 5 6 7 8 9
000: 045A 3FFF C837 0010 0000 0000 003F 0000 0000 0000
010: FFFF FFFF FFFF FFFF FFFF FFFF FFFF FFFF FFFF 3244
020: 0003 8000 0004 4543 324F 4136 3057 4869 7461 6368
030: 6920 4854 5337 3233 3233 3241 3741 3336 3420 2020
040: 2020 2020 2020 2020 2020 2020 2020 8010 4000 0F00
050: 4000 0200 0200 0007 3FFF 0010 003F FC10 00FB 0100
060: FFFF 0FFF 0000 0407 0003 0078 0078 0078 0078 0000
070: 0000 0000 0000 0000 0000 001F 1F06 0000 005E 0040
080: 01FC 0028 746B 7D69 6163 746B BC49 6163 007F 0024
090: 0025 4080 1D3B 0000 0000 0000 0000 0000 0000 0000
100: EAB0 2542 0000 0000 0000 0000 0000 74DC 5000 CCA6
110: D4D1 FB63 0000 0000 0000 0000 0000 0000 0000 401C
120: 401C 0000 0000 0000 0000 0000 0000 0000 002B 000B
130: 0000 0000 2082 1CF1 FA00 0000 4000 0C00 0110 0000
140: 0000 0705 0404 0000 0000 0000 0000 0000 0000 0000
150: 0000 0000 3244 4236 1028 4802 C000 5DBD 4961 8000
160: 0000 0000 0000 0000 0000 0000 0000 0000 0003 0000
170: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
180: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
190: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
200: 0000 0000 0000 0000 0000 0000 003D 0000 0000 0000
210: 0000 0000 0000 0000 0000 0000 0000 1C20 0000 0000
220: 0000 0000 101F 0021 0000 0000 0000 0000 0000 0000
230: 0000 0000 0000 0000 0001 03E0 0000 0000 0000 0000
240: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
250: 0000 0000 0000 0000 0000 76A5

-- SMART_READ_DATA ---------------------------------------------------------
+0 +1 +2 +3 +4 +5 +6 +7 +8 +9 +A +B +C +D +E +F
000: 10 00 01 0B 00 64 64 00 00 00 00 00 00 00 02 04
010: 00 64 64 00 00 00 00 00 00 00 03 07 00 E9 E9 01
020: 00 00 00 11 00 00 04 12 00 64 64 14 06 00 00 00
030: 00 00 05 33 00 64 64 00 00 00 00 00 00 00 07 0A
040: 00 64 64 00 00 00 00 00 00 00 08 04 00 64 64 00
050: 00 00 00 00 00 00 09 12 00 57 57 79 16 00 00 00
060: 00 00 0A 12 00 64 64 00 00 00 00 00 00 00 0C 32
070: 00 64 64 13 06 00 00 00 00 00 BF 0A 00 64 64 00
080: 00 00 00 00 00 00 C0 32 00 64 64 43 00 00 00 00
090: 00 00 C1 12 00 31 31 C3 ED 07 00 00 00 00 C2 02
0A0: 00 B5 B5 21 00 FE FF 2E 00 00 C4 32 00 64 64 00
0B0: 00 00 00 00 00 00 C5 22 00 64 64 00 00 00 00 00
0C0: 00 00 C6 08 00 64 64 00 00 00 00 00 00 00 C7 0A
0D0: 00 C8 C8 00 00 00 00 00 00 00 DF 0A 00 64 64 00
0E0: 00 00 00 00 00 00 F0 32 00 58 58 F0 14 00 00 00
0F0: 00 00 F1 32 00 64 64 67 3C 58 DB 03 00 00 F2 32
100: 00 64 64 E6 0B 38 FA 02 00 00 FE 32 00 64 64 15
110: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
120: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
130: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
140: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
150: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
160: 00 00 00 00 00 00 00 00 00 00 00 00 2D 00 01 5B
170: 03 00 01 00 02 49 00 00 00 00 00 00 00 00 00 00
180: 00 00 64 0D 00 00 00 00 00 00 00 00 00 00 00 00
190: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1A0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1B0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1C0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1D0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1E0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1F0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 56

-- SMART_READ_THRESHOLD ----------------------------------------------------
+0 +1 +2 +3 +4 +5 +6 +7 +8 +9 +A +B +C +D +E +F
000: 10 00 01 3E 00 00 00 00 00 00 00 00 00 00 02 00
010: 00 00 00 00 00 00 00 00 00 00 03 21 00 00 00 00
020: 00 00 00 00 00 00 04 00 00 00 00 00 00 00 00 00
030: 00 00 05 05 00 00 00 00 00 00 00 00 00 00 07 00
040: 00 00 00 00 00 00 00 00 00 00 08 00 00 00 00 00
050: 00 00 00 00 00 00 09 00 00 00 00 00 00 00 00 00
060: 00 00 0A 00 00 00 00 00 00 00 00 00 00 00 0C 00
070: 00 00 00 00 00 00 00 00 00 00 BF 00 00 00 00 00
080: 00 00 00 00 00 00 C0 00 00 00 00 00 00 00 00 00
090: 00 00 C1 00 00 00 00 00 00 00 00 00 00 00 C2 00
0A0: 00 00 00 00 00 00 00 00 00 00 C4 00 00 00 00 00
0B0: 00 00 00 00 00 00 C5 00 00 00 00 00 00 00 00 00
0C0: 00 00 C6 00 00 00 00 00 00 00 00 00 00 00 C7 00
0D0: 00 00 00 00 00 00 00 00 00 00 DF 00 00 00 00 00
0E0: 00 00 00 00 00 00 F0 00 00 00 00 00 00 00 00 00
0F0: 00 00 F1 00 00 00 00 00 00 00 00 00 00 00 F2 00
100: 00 00 00 00 00 00 00 00 00 00 FE 00 00 00 00 00
110: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
120: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
130: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
140: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
150: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
160: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
170: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
180: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
190: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1A0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1B0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1C0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1D0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1E0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1F0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 87

The i/o error occurs on two occasions iirc: only on desktop when using sata cables or using dock

 

[socaiv]

I ran the hitachi dst short test/ long test from the laptop with ssd installed, and hitachi disk connected via dock. surprisingly the disk was "found" and listed in the list. but the following result:

I didn't touch anything, only pressed the button and waited.

here is a paste of the txt file:

Spoiler

-------------------------------------------------------------

DFT-Win HGST HDD Diagnostic TEST

Copyright (C) 2012 HGST

-------------------------------------------------------------

DATE : 09/11/2015 21:02:51


DRIVE INFORMATION
Serial Number : xxxxxxxxxxxxxx
Model : Hitachi HTS723232A7A364
Firmware Rev. : EC2OA60W
Capacity : 298GB
SMART Status : Healthy

Test Log

ReadErrStat : Done
Result : Pass
Date/Time : 09/11/2015 20:54:11


SMART QT : Done
Result : Fail
Date/Time : 09/11/2015 20:54:11


ReadErrStat : Done
Result : Pass
Date/Time : 09/11/2015 21:02:23


SMART ET : Done
Result : Fail
Date/Time : 09/11/2015 21:02:23

 

[SuperSoph_WD]

Hi again, socaiv!

According to the SMART data results, there shouldn't be any issues with the HDD. However, getting the I/O error indicates that there is something wrong with the SATA connector of the drive itself. This should be considered a physical damage, and thus I'd strongly recommend you to contact your HDD manufacturer's technical support for assistance. If the drive is still under warranty, you should be able to RMA it and get a replacement from them. I wouldn't risk keeping any precious data with the drive otherwise.

Good luck!
SuperSoph_WD

 

[cancunia]

I came across this thread the other day after having the same problem. In case anyone else happens to land here with this problem, in my case it turned out to be a hard drive password set via the laptop BIOS. I removed the password and the drive now works fine in an external USB caddy.