[SOLVED] Home A/V Network Major Issues

[time2jet]

Thanks for reading. This is most likely for an experienced Network professional, since the equipment is relatively proprietary.

This question involves a baffling issue with a new (used equipment factory reset) Pakedge home Ethernet and wireless WAP network. My experience it novice at best. The system was installed by an a/v integrator with average network experience (so, you get the picture?) The system is designed to run a home A/V system as well as provide Wireless internet access.

The network is atrocious, spotty, sluggish, both Ethernet and wireless.

Setup is:
Provider: Comcast Xfinity Gigabit
Modem: Netgear CM1105V
Router: Pakedge RK-1
Main Switch: Pakedge S24P8
PoE+ Switch: Pakedge SX-8P
Wireless Controller: Pakedge NK-1
WAPS: (4) Pakedge WX-1

SSID's - 2 (2.4 & 5 Separate)
Band Steering Enabled

A single VLAN

Router: DHCP with WAPS Reserved
Controller and PoE Switch Static (but withing the RK-1's DHCP Range)

Major devices Reserved

Flatish setup
Modem>Router
Router to Main Switch
Controller and PoE+ Switch connected to main switch with all ethernet devices
WAP's connected to PoE+ switch

Feels like a loop or something is bombarding. Sonos is also on the system both ethernet and wireless. I mention that because a lot of people are suspect of Sonos and flooding.

Wireless signal is somewhere between 200-300 almost every inch of the house.

Ethernet devices seem very sluggish.
Wireless is unusable most of the time (but for some reason a Nest Hello wireless door bell seems to work).

From iPhones seems to go to google okay. Once you click a site, it gets sluggish if at all.

The WAPs have current firmware, as does the router. The PoE+ Switch needs an update, but it requires a dealer. Same with NK-1 Wireless Controller.

I have never connected to all of the WAP's through the controller. But can reach them via ip.

Please help me figure this out?

Thank you!

 

[kanewolf]

Your RK-1 seems like it should have management tools. I have never used that brand but looking at the manufacturer's web page that is what I interpret.
If you have tools to look at packet counts and things like that you can see what is generating data. You might be able to see a "storm" just by looking at the LEDs on the 24 port switch.
I have a Ubiquiti UniFI system and it can have problems if you have wired access points but don't disable the wireless uplink feature. That can cause loops. I don't know if your system has wireless uplink capabilities (mesh) but if you have wired APs, I would recommend disabling the wireless uplink.