i don't know. i just had a windows update, and kept trying to get help after many months of trying to figure out how to repair it. One person kept saying to use a bootable media to repair windows, another person said make a disc image, and do the other thing too. Then it got repaired, then it appeared i was being hacked, and then i found some viruses, then now it is the way it is. So I am not sure what to do besides what people say, and nothing is guaranteed right now.