I live in an apartment, from time to time we can't log in and using ethernet doesn't work either, but 1 guy can always use it, a factory reset fixes this every time, but, sometimes, this fix lasts little when he is awake (right now he is asleep). I figured out that how to choose wich devices can use the wifi (MAC filtering) and how to disable ethernet only with the ip address and the modem password, it's easy so I believe he could do it aswell.