Question How do I exit the Phoenix SecureCore Tiano Setup on my Samsung laptop ?

[elehdivine]

Please how do I exit the Phoenix SecureCore Tiano Setup on my Samsung laptop ?
I have tried all the possibly ways and when it eventually exits and enters Windows, if I restart my laptop it goes back to the same bootloader page.

 

[Colif]

phoenix securecore tiano setup

that is your bios. - https://www.phoenix.com/phoenix-securecore/
Did you go in intentionally? did you change anything?

if not, its possible the boot drive isn't working and its putting you in the bios instead, would explain why it does it at startup.

 

[elehdivine]

that is your bios. - https://www.phoenix.com/phoenix-securecore/
Did you go in intentionally? did you change anything?

if not, its possible the boot drive isn't working and its putting you in the bios instead, would explain why it does it at startup.

No, I did not go in intentionally, it just showed when I turned the system on.

And how do I fix it please

 

[COLGeek]

When did this issue begin (assuming it previous worked properly)? What changed just prior to the issue occurring?

 

[elehdivine]

When did this issue begin (assuming it previous worked properly)? What changed just prior to the issue occurring?

It started on Wednesday night.

 

[Colif]

curious what screen you are seeing, does it have choices along top like Main, Advanced, Security, boot?
should be able to change pages based on arrow keys or maybe tab

shame only video I can find on bios isn't in English. Most are in Spanish.


it is an old style bios interface but it is a UEFI bios. Just an old one.
really close to this one: https://www.daossoft.com/bios-tips/how-to-set-the-phoenix-bios-to-boot-from-usb-flash-drive.html

can you share some photos? upload to imgur and show links here?

i think the drive has died as why else would it randomly dump them in bios. That or the operating system (I am assuming windows) is broken.

 

[COLGeek]

It started on Wednesday night.

You really need to answer all the questions we ask in order for us to assist you.

 

[elehdivine]

Okay this is the link to the image

https://imgur.com/a/NdnnCoK

View: https://imgur.com/a/NdnnCoK

 

[elehdivine]

So far whatever I do doesn't seem to work out.

 

[COLGeek]

So far whatever I do doesn't seem to work out.

What changed just prior to the issue occurring?

 

[elehdivine]

What changed just prior to the issue occurring?

It doesn't boot without telling me to input a password, after inputting, it takes me back to the bootloader page. (The image which I sent)

 

[COLGeek]

Let's try again...

Has your system always done this? Have you dropped it recently? Installed any new applications?

@Colif is likely correct, your default boot device seems to be defective.

 

[elehdivine]

Let's try again...

Has your system always done this? Have you dropped it recently? Installed any new applications?

@Colif is likely correct, your default boot device seems to be defective.

It started on Wednesday evening, no I never dropped it. Still never installed any new applications

 

[COLGeek]

What is the default boot device set to? Look at the Boot tab.

 

[elehdivine]

What is the default boot device set to? Look at the Boot tab.

Now it doesn't go to the boot loader when I turn it on. It just show a blank screen.

The only way I can access my windows now is if I continuously press F8 when I turn it on

 

[COLGeek]

Now it doesn't go to the boot loader when I turn it on. It just show a blank screen.

The only way I can access my windows now is if I continuously press F8 when I turn it on

To enter into BIOS, when you are starting/restarting the device, keep pressing F2 key when the Samsung logo appears. If the password screen or the Windows start screen appears, restart the computer and try again

If the logo doesn't appear, just starting pressing the F2 button right after powering on.

 

[elehdivine]

Okay

 

[elehdivine]

I have been trying it, it doesn't seem to work

 

[elehdivine]

The issue I'm having currently is when I start my system it shows me a blank screen, and this only started after I had reset my PC.
I got to access windows by pressing the F8 key when I switched it on.
Now I don't know if it was because I reset the PC it doesn't show the bios anymore, instead it shows a blank light screen

 

[elehdivine]

The issue I'm having currently is when I start my system it shows me a blank screen, and this only started after I had reset my PC.
I got to access windows by pressing the F8 key when I switched it on.
Now I don't know if it was because I reset the PC it doesn't show the bios anymore, instead it shows a blank light screen

This is exactly what it shows now

https://imgur.com/a/BohR7Qq

View: https://imgur.com/a/BohR7Qq

 

[elehdivine]

This is exactly what it shows now

https://imgur.com/a/BohR7Qq

View: https://imgur.com/a/BohR7Qq

Is there any way I can show you the laptop behavior via call?

 

[COLGeek]

Do you have access to an external display?

No, a call is not an option.

How long have you had this laptop?

 

[elehdivine]

Do you have access to an external display?

No, a call is not an option.

How long have you had this laptop?

Only when I use the F8 key when it's starting up.
I've had it for 5 months now.
Although it was fairly used

 

[COLGeek]

Given the age of the system, your options are limited.

You could try replacing the HDD/SSD and then reloading Windows and your applications.

A better option would be to purchase a newer, more modern and capable system.

https://www.intel.com/content/www/u...r-4m-cache-up-to-3-00-ghz/specifications.html

 

[elehdivine]

Ok

Given the age of the system, your options are limited.

You could try replacing the HDD/SSD and then reloading Windows and your applications.

A better option would be to purchase a newer, more modern and capable system.

https://www.intel.com/content/www/u...r-4m-cache-up-to-3-00-ghz/specifications.html

Okay, thank you for your help