How do i fix a BSOD 0x00000124?

[PaulDi1]

Everything was running fine until i ran a video game on my PC. Through out the game, some parts were choppy and every since then my CPU is at 105 degrees and everything is very slow. This is a custom built PC. How do i fix this? It is a very frustrating time as right now, i'm trying to study, but it's not possible.

 

[nukemaster]

Well if that is 105C you need to check out that cooler to make sure it is installed right and the fan is turning.

If you have lots of dust in the cooler this can happen as well, just blow it out with a compressed gas(air duster) with the system off.

 

[DonQuixoteMC]

Is this a new build? In other words, did you just finish building the computer, went to run a game and the computer crashed because your CPU's temperature went to 105C?

Either way, you need to open up your PC, dust everything, clean it out. Take off the heatsink, clean the thermal paste off it and the CPU, apply new thermal paste, and properly reseat the heatsink. Don't forget to plug the fan's power chord into the appropriate header on the motherboard.

Now turn your PC back on and see if this has fixed your thermal issue and that your CPU fan is spinning.

 

[PaulDi1]

Well if that is 105C you need to check out that cooler to make sure it is installed right and the fan is turning.

If you have lots of dust in the cooler this can happen as well, just blow it out with a compressed gas(air duster) with the system off.

I have two fans but one is running. Although i don't think both were ever running at the same time at all. I do not see any dust. Apparently a 0x00000124 is a hardware failure/error.

 

[PaulDi1]

Is this a new build? In other words, did you just finish building the computer, went to run a game and the computer crashed because your CPU's temperature went to 105C?

Either way, you need to open up your PC, dust everything, clean it out. Take off the heatsink, clean the thermal paste off it and the CPU, apply new thermal paste, and properly reseat the heatsink. Don't forget to plug the fan's power chord into the appropriate header on the motherboard.

Now turn your PC back on and see if this has fixed your thermal issue and that your CPU fan is spinning.

It's five months old. Ever since the game, the computer runs very slowly, youtube videos will stutter, etc. Then it will now and then crash with the BSOD. I'll try and l earn what are that terminology means. Thank you.

 

[DonQuixoteMC]

Download and install HWMonitor. Let us know what temperatures you are getting.

 

[nukemaster]

It does sound like overheating leading to errors.

As the above user recommends HWmon should let you see the temps.

105c on a cpu is a problem for sure. If this is the case, the heatsink is not mounted right(if you have to remove it, you need new thermal paste.).

Stop 0x00000124 can also happen for us overclockers when we do not have enough voltage(but that does NOT effect stock users.) or push the clocks too far.

My guess is with everything slowing down would be heat.

Any chance you can take a picture of the inside of the case(kind of interested to see how it is setup).

 

[PaulDi1]

Download and install HWMonitor. Let us know what temperatures you are getting.

I do hope this makes sense for you.

Hardware monitor ITE IT8728
Voltage 0 0.82 Volts [0x44] (CPU VCORE)
Voltage 1 2.03 Volts [0xA9] (VIN1)
Voltage 2 2.02 Volts [0xA8] (+3.3V)
Voltage 3 3.47 Volts [0xAC] (+5V)
Voltage 4 3.55 Volts [0x4A] (+12V)
Voltage 5 -4.27 Volts [0x59] (-12V)
Voltage 6 -6.05 Volts [0x7E] (-5V)
Voltage 7 2.84 Volts [0x8D] (+5V VCCH)
Voltage 8 1.58 Volts [0x84] (VBAT)
Temperature 0 24°C (75°F) [0x18] (TMPIN0)
Temperature 1 25°C (77°F) [0x19] (TMPIN1)
Temperature 2 82°C (179°F) [0x52] (TMPIN2)
Fan 3 978 RPM [0x2B2] (FANIN3)
Fan PWM 0 0 pc [0x0] (FANPWM0)
Fan PWM 1 0 pc [0x0] (FANPWM1)
Fan PWM 2 0 pc [0x0] (FANPWM2)


Hardware monitor ACPI
Temperature 0 28°C (82°F) [0xBC2] (TZ00)
Temperature 1 30°C (85°F) [0xBD6] (TZ01)

Hardware monitor AMD ADL
Voltage 0 0.82 Volts [0x339] (VIN0)
Temperature 0 24°C (75°F) [0x18] (TMPIN0)

 

[PaulDi1]

It does sound like overheating leading to errors.

As the above user recommends HWmon should let you see the temps.

105c on a cpu is a problem for sure. If this is the case, the heatsink is not mounted right(if you have to remove it, you need new thermal paste.).

Stop 0x00000124 can also happen for us overclockers when we do not have enough voltage(but that does NOT effect stock users.) or push the clocks too far.

My guess is with everything slowing down would be heat.

Any chance you can take a picture of the inside of the case(kind of interested to see how it is setup).

With it still running, this is the best i can do


file:///C:/Users/adam/Downloads/photo%20(2).JPG

 

[nukemaster]

You can goto tinypic.com to upload that image.

other than that it will try to look on my computer for your file.

Your hardware monitor looks kind of empty. Who made this computer(Hp/Asus/ect)?

 

[PaulDi1]

You can goto tinypic.com to upload that image.

other than that it will try to look on my computer for your file.

Your hardware monitor looks kind of empty. Who made this computer(Hp/Asus/ect)?

Does this work? Never used it.

Someone with their own business made it. Met him at a swap meet. Any who, right now, i'm going to try use compressed air just to clean it a little WITHOUT fiddling with anything. Right now, the PC is at 90C (has dropped a little..odd) and doesn't function well. Driving me up the wall, been up all night trying to fix it.

 

[nukemaster]

Alright, I think you are going to have to make sure that the pump is running(you may be able to lightly touch it and feel a slight vibration from it). If it has failed, you will have to replace the cooler.

A non running or failed pump would explain the high temperatures as well as crashes and errors.

Look for a wire from the pump to the board, if it connects to the board, chances are the system should be able to read its speeds in the bios or with hwmon(I only saw ONE fan listed in HWmon and it looks a bit slow for a pump.). Even dusty as hell that radiator should not get to 90c(blast the air from the back side of the case not the fan side.).

EDIT.

I have embedded your image to help others see.

 

[PaulDi1]

Alright, I think you are going to have to make sure that the pump is running(you may be able to lightly touch it and feel a slight vibration from it). If it has failed, you will have to replace the cooler.

A non running or failed pump would explain the high temperatures as well as crashes and errors.

Look for a wire from the pump to the board, if it connects to the board, chances are the system should be able to read its speeds in the bios or with hwmon(I only saw ONE fan listed in HWmon and it looks a bit slow for a pump.). Even dusty as hell that radiator should not get to 90c(blast the air from the back side of the case not the fan side.).

EDIT.

I have embedded your image to help others see.

Thanks, Nukemaster. Once i learn how to open the case, i'll let you know how i go.

 

[nukemaster]

Most cases just have 1 or 2 screws(at the back) and the panel just slide right off.

Chances are with 2 other coolermaster parts in the case, the case it self may well be from them as well.

Turn off the power supply by its switch before opening and touch the metal case of the power supply before anything else inside the case(this way if you have any static electricity in you, it will go to ground. technically just touching the case should do the same thing.).

I do have a bad feeling it may be the pump(malfunction) because I forgot to plug one in once and got high temperatures like that(but only for a few seconds before I said ohh crap and plugged it in.).

Unlike a larger heatsink, these all in one water coolers do not have much capacity if the pump fails(while a heatsink can fall back on its rather large surface area.).

 

[DonQuixoteMC]

Thanks, Nukemaster. Once i learn how to open the case, i'll let you know how i go.

If you follow the side panel (with the window) back to the back of the case, along that edge should be a couple of round knobs. Unscrew those and you should just be able to pull the panel right off.

 

[PaulDi1]

Most cases just have 1 or 2 screws(at the back) and the panel just slide right off.

Chances are with 2 other coolermaster parts in the case, the case it self may well be from them as well.

Turn off the power supply by its switch before opening and touch the metal case of the power supply before anything else inside the case(this way if you have any static electricity in you, it will go to ground. technically just touching the case should do the same thing.).

I do have a bad feeling it may be the pump(malfunction) because I forgot to plug one in once and got high temperatures like that(but only for a few seconds before I said ohh crap and plugged it in.).

Unlike a larger heatsink, these all in one water coolers do not have much capacity if the pump fails(while a heatsink can fall back on its rather large surface area.).

@nightowl

Okay so here's an update: I have realised that this yellow (cable?) is faulty or perhaps wasn't plugged in as applying pressure to it would result in my second fan spinning.

http://i60.tinypic.com/34pyhoh.jpg

They are both now spinning(!) but unfortunately the temperatures haven't dropped so now i'm out of guesses. Through exploring my PC case, i also realised i have an additional three fans located at the lower end that are working. Hence, i have five fans running, but my temperatures for the CPU are still in the red. The PC was a little dusty although i heard you need alcohol to clean that rectangle board so i didn't clean it. Any who, that's all i got for you right now, Don and Nuke.

 

[nukemaster]

Can you follow the cable or cables(not the 2 liquid hoses) from the coolermaster pump to ensure they are plugged in.

No matter how many fans you have running, of the pump is not working things will get very hot fast. The fans are more help to to the video card in your setup

 

[PaulDi1]

Can you follow the cable or cables(not the 2 liquid hoses) from the coolermaster pump to ensure they are plugged in.

No matter how many fans you have running, of the pump is not working things will get very hot fast. The fans are more help to to the video card in your setup

Hey Nuke, thought i'd just update you...got it all working again, sent it in the guy who put my PC together. Everything is fine now, thanks for you help. Thank for your help too, Nightowl.