How do I fix Packet Loss?

Shabby420

Reputable
Jan 8, 2016
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4,510
Ping statistics for 8.8.8.8:
Packets: Sent = 100, Received = 98, Lost = 2 (2% loss),
Approximate round trip times in milli-seconds:
Minimum = 28ms, Maximum = 47ms, Average = 31ms
I don't know too much about Networks, I googled how to check from Packet Loss through cmd. This started happening this week, nothing really has changed. I can't summon in Dark Souls 3, and my mic on Discord (Voice Program) is glitchy according to friends.

I have Cox Communications.
Speed Test: http://www.speedtest.net/my-result/5295298536
Ping Test: http://www.pingtest.net/result/144624036.png

My Connection is Wall -> Modem/Router (Cisco DPC3825)-> T-mobile Router (Linksys WRTU54G-TM - For Home Phone) -> PC I use ethernet.

This is very frustration, I haven't had problems in years. I usually have flawless connection with little latency.

I'm going to work soon and I'll be home later to review the Thread. Thanks to all who help 🙂
 
Solution
It could be due to aging router/modem, firmware changes, problems somewhere in the ISP's network, problems at network-network interconnects (NNIs) or possibly elsewhere.

Using Google's DNS servers is not necessarily a good indication of packet loss since public servers and routers usually respond to pings/TTL as a very low priority and drop them whenever they are the least bit busy.
It could be due to aging router/modem, firmware changes, problems somewhere in the ISP's network, problems at network-network interconnects (NNIs) or possibly elsewhere.

Using Google's DNS servers is not necessarily a good indication of packet loss since public servers and routers usually respond to pings/TTL as a very low priority and drop them whenever they are the least bit busy.
 
Solution
You can type ping -t (ip address) and that will ping that ip address until you stop it. It gives back a time, watch to see if that time gets bad or drops packets. If it is dropping you know where you are getting the packet loss from. I would start with the next hop 1 at a time until you get to your wall and then go from there. IE, what your computer plugs into is your first hop.

The Trace route command allows you to trace from your computer to the location of the server that you are playing the game on. You can then either see the spots you want to ping or it might show you some of the packet loss.