How do i fix this internet spike?

[Gosupronto]

i have been having this kind of internet connection for a month now i called my internet provider and they keep telling me my internet is fine but its not, while playing cs:go my game randomly stops and continuous after the spike..

 

[g90814]

Are you using wireless or wired connection?

 

[g90814]

Check this out, it may help:

https://www.youtube.com/watch?v=g9pqpQq9HJU

 

[Gosupronto]

Check this out, it may help:

https://www.youtube.com/watch?v=g9pqpQq9HJU

Im using Wired connection
here is the SS of my ping test

 

[g90814]

Have you tried a new ethernet cable? They can be defective.

What kind of router do you have?

 

[Gosupronto]

Have you tried a new ethernet cable? They can be defective.

What kind of router do you have?

Yes Sir, I Changed my ethernet cable and still having the same issue
my router model is aztech DSL5018EN, My internet provider provided the router..


Here is the new ping test after trying the link you gave me a while ago

 

[g90814]

Have you tried doing a firmware update on the router?

Otherwise it looks to be an issue for your ISP, despite what they say. I don't have anymore ideas for you.