How do I get a refund from DirectCanada.com

[ViciousWafflez]

I thought DirectCanada was good at first but then I saw all the bad reviews and now I'm scared sh!tless of if I spent my money on fraud.

511$ spent on it, it's been 2 days and now I want my money back. I am extremely pissed right now, urgh.

 

[DSzymborski]

It's between you and DirectCanada and if there's a problem, between you and your credit card company. There's no really much here that we can provide help with. Advice is the best we can do, but I'm not exactly sure what your specifics are or what your question is.

 

[Martell1977]

I thought DirectCanada was good at first but then I saw all the bad reviews and now I'm scared sh!tless of if I spent my money on fraud.

511$ spent on it, it's been 2 days and now I want my money back. I am extremely pissed right now, urgh.

So you have spent 511 on something or things from Directcanada.com, have you received tracking information yet? If not, you might be able to call them and cancel the order. If so, wait until you receive the item(s) and either request an RMA (you will likely get a restocking fee as there is no damaged or defective items), or keep them.

If you don't receive anything at all except them taking your money, you should be able to call your credit card company or bank and request a fraud investigation.

 

[ViciousWafflez]

I thought DirectCanada was good at first but then I saw all the bad reviews and now I'm scared sh!tless of if I spent my money on fraud.

511$ spent on it, it's been 2 days and now I want my money back. I am extremely pissed right now, urgh.

So you have spent 511 on something or things from Directcanada.com, have you received tracking information yet? If not, you might be able to call them and cancel the order. If so, wait until you receive the item(s) and either request an RMA (you will likely get a restocking fee as there is no damaged or defective items), or keep them.

If you don't receive anything at all except them taking your money, you should be able to call your credit card company or bank and request a fraud investigation.

Will cancelling the order get my money back?

 

[Martell1977]

Will cancelling the order get my money back?

If you can cancel it before they ship anything out, you should get a full refund. If they shipped it, you will have to wait to receive the item(s) and then return them, then get a refund once they have received everything back. However, you will likely not get a full refund as they may charge you a restocking fee, these fees vary from company to company. but if you receive the items you wanted, why not keep them?

 

[ViciousWafflez]

Will cancelling the order get my money back?

If you can cancel it before they ship anything out, you should get a full refund. If they shipped it, you will have to wait to receive the item(s) and then return them, then get a refund once they have received everything back. However, you will likely not get a full refund as they may charge you a restocking fee, these fees vary from company to company. but if you receive the items you wanted, why not keep them?

I didn't get them yet and I'm scared that I'm going to have to wait for weeks as what the reviews on Google have said.

 

[Martell1977]

I didn't get them yet and I'm scared that I'm going to have to wait for weeks as what the reviews on Google have said.

You said it's only been 2 days, major retailers like Amazon or Newegg have been known to take up to 3 days to process an order. You can call and ask the status of the order, but if you haven't received tracking, there is a good chance they haven't shipped anything yet.

Your best bet is to call them and find out what the status is.

 

[ViciousWafflez]

I didn't get them yet and I'm scared that I'm going to have to wait for weeks as what the reviews on Google have said.

You said it's only been 2 days, major retailers like Amazon or Newegg have been known to take up to 3 days to process an order. You can call and ask the status of the order, but if you haven't received tracking, there is a good chance they haven't shipped anything yet.

Your best bet is to call them and find out what the status is.

Alright, thanks.

 

[TJ Hooker]

There are horror stories about DirectCanada from around Black Friday/Cyber Monday where they were completely overwhelmed with orders and in some cases people had to wait a long time for their order to be shipped, or to get any status update/change (even to cancel). This was compounded by the fact that they were almost impossible to reach by phone and were very slow responding to other forms of communication. I imagine this has mostly quieted down, although who knows what boxing day/week did to them.

However, they're not going to defraud you. Also, as others have said, 2 days is nothing, but you can always try calling them if you're worried. If you really want to cancel, but aren't able to do so before it ships, the best option would be to refuse the package on delivery. This will cause the package to be returned to sender (preventing you from paying shipping), and if the items are unopened I don't believe there is a restocking fee. However, you should confirm the cancellation with them, so that when they get the package back they know what the deal is.

I had a frustrating experience with them trying to cancel an order, only to find they were near impossible to get in touch with and having it ship anyway. However, I ultimately got my RMA approved (with them even sending me a pre-paid shipping label), and got all my money back.

 

[ViciousWafflez]

There are horror stories about DirectCanada from around Black Friday/Cyber Monday where they were completely overwhelmed with orders and in some cases people had to wait a long time for their order to be shipped, or to get any status update/change (even to cancel). This was compounded by the fact that they were almost impossible to reach by phone and were very slow responding to other forms of communication. I imagine this has mostly quieted down, although who knows what boxing day/week did to them.

However, they're not going to defraud you. Also, as others have said, 2 days is nothing, but you can always try calling them if you're worried. If you really want to cancel, but aren't able to do so before it ships, the best option would be to refuse the package on delivery. This will cause the package to be returned to sender (preventing you from paying shipping), and if the items are unopened I don't believe there is a restocking fee. However, you should confirm the cancellation with them, so that when they get the package back they know what the deal is.

I had a frustrating experience with them trying to cancel an order, only to find they were near impossible to get in touch with and having it ship anyway. However, I ultimately got my RMA approved (with them even sending me a pre-paid shipping label), and got all my money back.

How do you set an RMA on there? I have two items, one's a PNY GTX 1060 6GB and the other is an i3-6100.

 

[TJ Hooker]

Just login on their website and go to your account. Should be a link for RMA under ' My Orders' or something like that. But why do you want to RMA?