I have a two fold question:
My laptop has been very buggy and sluggish for the last six months or so (it's about 2 years old). I've run Antivirus and Malware bytes scans, cleaned/removed any junk or unneccesary files and software, etc- and now, I want to do a factory reset, just to start fresh.
I've copied all the files I want to keep onto external memory and deleted the ones I don't, but I just realized that my laptop came with Windows8, and that I upgraded to W10 for free back when they were allowing anyone to.
I don't want to lose Windows 10, and to the best of my knowledge, it's no longer available online as a free upgrade. Is there any way for me to do this without losing Windows 10? Is it possible to make a copy of Windows 10 installed on my laptop, even though I didn't buy it, but got the free version? And if not....
Is there an alternative to the factory reset, that will keep W10? I really just want a clean slate, so to speak. (Please be easy with me, I'm not very tech-savvy, but I can follow directions) Thanks!
My laptop has been very buggy and sluggish for the last six months or so (it's about 2 years old). I've run Antivirus and Malware bytes scans, cleaned/removed any junk or unneccesary files and software, etc- and now, I want to do a factory reset, just to start fresh.
I've copied all the files I want to keep onto external memory and deleted the ones I don't, but I just realized that my laptop came with Windows8, and that I upgraded to W10 for free back when they were allowing anyone to.
I don't want to lose Windows 10, and to the best of my knowledge, it's no longer available online as a free upgrade. Is there any way for me to do this without losing Windows 10? Is it possible to make a copy of Windows 10 installed on my laptop, even though I didn't buy it, but got the free version? And if not....
Is there an alternative to the factory reset, that will keep W10? I really just want a clean slate, so to speak. (Please be easy with me, I'm not very tech-savvy, but I can follow directions) Thanks!