Hello reganne01
Can you please elaborate the issue you are facing?
If it is in general that your microphone is mute, you can follow the below procedure to unmute it:
> Right-click the speaker icon on the system tray of your Windows 10.
> From the context menu, click
Recording devices.
> On the
Sound box, ensure that the
Recording tab is selected.
> From the recording devices' list, double-click your microphone.
> From the opened properties box, go to the
Levels tab.
> Increase the
Microphone slider to the max and click the speaker icon next to it to unmute the microphone if set to mute.
> Click
OK, save the changes, and close all the boxes.
> Try using the microphone this time.
Feel free to reply back for further assistance.
Cheers!!
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