How do you remove a hacker who has administrative rights?

Tom4186

Reputable
Oct 12, 2014
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0
4,510
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My computer has been running slow so I checked my computer and found out that I have a hacker who is a joint user with a / next to my username and it took over and this birdnerd62510 has administrative rights. Is there anything I can do cause if I reset my computer to factory settings I dont have the paperwork to get my anti virus back without having to buy it again.Will this fix my hacker problem? If I dont get rid of this jerk soon who knows what they might do.
 

Tom4186

Reputable
Oct 12, 2014
4
0
4,510
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but this jerk user called birdnerd62510 is joint with my wifes name and it kicked my wife off as admin and now birdnerd62510 is. I would have to delete the admin and my wife as the user. I would think that deleting the admin might cause problems. I could be wrong though.
 

Tom4186

Reputable
Oct 12, 2014
4
0
4,510
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I could possibly do that but, if the hacker got admin rights, he or she made a user based on our wedding anniversary and my wifes hobby so they probably know her IP adress and the network password as well even if I do reinstall/reformat windows

 

Tom4186

Reputable
Oct 12, 2014
4
0
4,510
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I read up and it says that it may want me to insert a media disk if it needs missing files. I dont have those disks cause best buy installed windows 8 on it for me. Dont want to have a paper weight cause I dont have those disks
 

USAFRet

Titan
Moderator
Mar 16, 2013
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What OS did it come with originally? Windows 7?
And then BestBuy installed Windows 8 for you? If they did, they are required to have given you the install media and the license key.
 

Pinhedd

Polypheme
Moderator


Please post a screenshot of this. What you're saying makes little to no sense.
 

USAFRet

Titan
Moderator
Mar 16, 2013
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Right. There is quite a lot of weirdness in this.

1. BestBuy installed the OS, but failed to give the install media, etc.
2. A new admin account, based on hobbies and anniversary date. If true, there are WAY bigger problems.
3. What is a 'joint user'?
 

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