I have an HP Officejet 6500A (4 in 1 Printer/Fax/Scanner/Copier). Only the scanner has been working for the past few years and this is what I use the machine for. Error messages regarding the other problems would be displayed, but I was still able to scan.
Recently, it has become extremely difficult to scan. When I press the scan icon, a fault message of another error appears very fast. I sometimes manage to clear these messages and I’m then able to scan, but this is frustrating and difficult.
I have tried soft/hard and partial resets, with no success. (In the past I connected the scanner directly to the PC, but lately, the PC does not recognize the scanner so I used an SD card to save scanned images on.
Would it be possible to either:
Recently, it has become extremely difficult to scan. When I press the scan icon, a fault message of another error appears very fast. I sometimes manage to clear these messages and I’m then able to scan, but this is frustrating and difficult.
I have tried soft/hard and partial resets, with no success. (In the past I connected the scanner directly to the PC, but lately, the PC does not recognize the scanner so I used an SD card to save scanned images on.
Would it be possible to either:
uninstall the software on the machine and then re-install only the scan function or
would a factory reset help?