Question How to Fix Asus Aura instalation problem?

[Zahar56]

Whan i'm trying to launch Asus Aura it shows me window with text: "Asus Aura has Stopped working" I yet updated bios and tried to do clean setup. My pc:
Asus ROG STRIX Z390-F,
i9-9900k,
G.Skill trident Z RGB ddr4 3000MHZ,
Samsung 860 Evo.
Windows 10 64x 1809
Any ideas?

 

[rgd1101]

what os? up to date?

 

[Zahar56]

what os? up to date?

win10 64 1809 i think it is the latest version

 

[goncalocosta1]

Stumbled on this while trying to solve my own similar issue, thought I'd leave a comment now I've fixed it.

uninstall, and on your program files (x86) Folder, there should be a "Lighting services" Folder. Delete that before reinstalling. I'm guessing it saves your presets, and if it somehow gets corrupted, crashes the program. If not deleted manually, the next installation just loads it back up and crashes you again.
I made a short video with that and other possible fixes that I saw reported while researching how to fix it (linked below), but that's the one that worked for me.

View: https://www.youtube.com/watch?v=1LYrxBe-Js4