[SOLVED] How to fix BSOD?

[Pakola]

Hello everyone!

I'm new around here, I check Tom's Hardware for news for almost everything related to this world, but, unfortunately, I'm not so familiar with the forum.

I was checking Colif post because I'm encountering some BSOD on my tablet. I feel the systems has like "lags" or "bumps" and after a while, BSOD. I followed your steps of your tutorial and I didn't have activated all the .dmp, but I had "something" in the folder, so I hope it contains the information you need. I wonder if there's something I should worry since I bought the ROG Flow Z13 this April... and all of the sudden I'm having these issues.

Link to MEGA: https://mega.nz/folder/bRFSELhb#ec7E8y7_xWw0LmKlV2_w0A

PS: thank you in advance for your help

 

[Colif]

Hi

lets see what you have.

Conversion of dumps

report - Click run as fiddle to see report


File: 110122-18265-01.dmp (Nov 2 2022 - 01:32:12)
BugCheck: [VIDEO_SCHEDULER_INTERNAL_ERROR (119)]
Probably caused by: dxgmms2.sys (Process: csrss.exe)
Uptime: 0 Day(s), 8 Hour(s), 48 Min(s), and 43 Sec(s)

File: 103122-18328-01.dmp (Nov 1 2022 - 04:14:32)
BugCheck: [SYSTEM_SERVICE_EXCEPTION (3B)]
Probably caused by: win32kfull.sys (Process: D2R.exe)
Uptime: 3 Day(s), 5 Hour(s), 07 Min(s), and 18 Sec(s)

Comment: The GPU tweaking driver "iomap64.sys" was found on your system. (AI Suite or GPU Tweak 2)

so it was a GPU driver but you have 2. Because tablet uses intel switchable graphics for desktop and Nvidia, for gaming, it can be difficult to tell which. Since one bsod happened in a game, I might guess its the Nvidia drivers.

is D2R Diablo 2 Resurrected? Its victim, I am just curious

Now did you get the Nvidia driver direct from Nvidia?

what I would do is run ddu in safe mode, uninstall the Nvidia drivers, boot back into normal mode and grab the latest Nvidia drivers from here - https://rog.asus.com/laptops/rog-flow/rog-flow-z13-2022-series/helpdesk_download/

How To - How to perform a CLEAN install of your video card drivers.

Updated 9-19-19 How to do a CLEAN install of your graphics card drivers using the Wagnard tools Display Driver Uninstaller A major issue on many systems is the presence of multiple graphics card drivers or drivers that have been incompletely uninstalled followed by the installation of...

forums.tomshardware.com

the ram is showing odd.

Size	Speed	Manufacturer	Part No.
2048MB	6400MHz	Samsung	K3LKBKB0BM-MGCP
2048MB	6400MHz	Samsung	K3LKBKB0BM-MGCP
2048MB	6400MHz	Samsung	K3LKBKB0BM-MGCP
2048MB	6400MHz	Samsung	K3LKBKB0BM-MGCP
2048MB	6400MHz	Samsung	K3LKBKB0BM-MGCP
2048MB	6400MHz	Samsung	K3LKBKB0BM-MGCP
2048MB	6400MHz	Samsung	K3LKBKB0BM-MGCP
2048MB	6400MHz	Samsung	K3LKBKB0BM-MGCP

8 slots, but they only 2gb each.
actual laptop shows as
8GB*2 LPDDR5 on board
Max Capacity: 16GB
Support dual channel memory

so um? I haven't seen it report 2 sticks as 8 before?

there is a newer bios to one you on - https://rog.asus.com/laptops/rog-flow/rog-flow-z13-2022-series/helpdesk_bios/

 

[Pakola]

That's a real quick reply... Wow.

It has 3 graphic cards. Tablet has intel one + 3050 Ti and it's plugged to an external 3080. When you use the 3080, the system deactivates (I'd like to think) the 3050 Ti from the tablet.

It was plugged to the 3080 when the error ocurred. And yeah, it happened once when I was on D2R (Diablo II Resurrected). And I get all the updates of the graphic card from GeForce Experience software.

I got no idea what you refer when you said the ram is showing odd It has 16 Gb. But thanks, I'll update the BIOS right now 😄

Greetings

 

[Colif]

normally if you have 16gb of ram and its 2 sticks, it shows the stick totals on the line. For some strange reason it is showing you as having 8 sticks, when you really only have 2.

3 GPU? That could confuse windows.

 

[Pakola]

I'm even more confused due to the RAM haha...

Well, tablet has an intel and a nvidia gpu itself, and when I get home I connect it to the ROG XG Mobile, which has a 3080 inside and I "activate it". (the ROG XG Mobile is already prepared at home with the monitor, keyboard and mouse prepared).

I'm really glad that you told me about the software issue because I was worried, I'll try the downgrading the graphics and let's see. I'm very curious how you find out this information and how much knowledge you must have...

Thanks a lot 😀

 

[Colif]

A friend wrote a program that uses a tool written by Microsoft to convert the dump files into a format I can read. Understanding output is an ongoing process. It has taken me answering BSOD for about 6 years to get to understand clues

dxgmms2.sys is DirectX. 99% of the time it is seen as cause the actual cause is going to be GPU drivers.
the code of the 1st BSOD also tells me its GPU related

the cause of 2nd one more educated guess. I have seen Win32kfull.sys associated with GPU errors before. Error happening in a game was part of it too.

bios update could fix how ram is showing. BIOS is reporting it as being like that, my report just reads what it shows.

 

[Pakola]

Thank you so much for your help and your insight about this matter. Knowing that there're nice people like you, willing to help others selflessly, sparks my hope again 😀 (and the speed you replied, gosh... ty)

Have a lovely weekend.