Question How to fix external HDD that isn't detected ?

[jbarnes19112]

My Seagate passport external USB HDD was plugged into the computer when the machine froze up. After hard resetting the PC, I haven’t been able to detect the drive in Disk Management or see anything in the BIOS.

I removed the drive (ST5000LM000) from its external case/USB adapter and plugged it directly into a machine through SATA, bypassing the USB adapter, but it’s still not being recognized by the BIOS.

If only the PCB is damaged, is it possible replace it with an identical board and move the firmware chip from the old PCB to the new one? I’m hoping someone can tell from the audio recording whether this is something wrong physically wrong with the disk internals, or whether only the PCB is damaged.

Audio recording

 

[Ralston18]

Update your post to include full system hardware specs and OS information.

One immediate thing to check is whether or not the chosen SATA port is available or not.

You will need the Motherboard's User Guide/Manual to determine the allowed SATA configurations.

How did you physically connect the drive: power and data cable(s)?