Hi, I bought a Toshiba Satellite Pro R50 Windows 7 64bit laptop in October.
At first its had some screen tearing but after a week or so it was fine (i figured it had updated its codecs or drivers or whatever it was missing).
Anyway, I did a factory restore to fix another issue I had and the screen tearing came back and hasn't gone away. I called Toshiba and they gave me a link to install an updated Intel (R) HD Graphics 5500 but when I tried to install it it told me that it wasn't suitable for my OS.
I get severe screen tearing when watching a movie as well as watching youtube or any video file online. I don't know what to do.
I would be grateful for any assistance you might be able to provide me.
Thanks, Bonnie
At first its had some screen tearing but after a week or so it was fine (i figured it had updated its codecs or drivers or whatever it was missing).
Anyway, I did a factory restore to fix another issue I had and the screen tearing came back and hasn't gone away. I called Toshiba and they gave me a link to install an updated Intel (R) HD Graphics 5500 but when I tried to install it it told me that it wasn't suitable for my OS.
I get severe screen tearing when watching a movie as well as watching youtube or any video file online. I don't know what to do.
I would be grateful for any assistance you might be able to provide me.
Thanks, Bonnie