I’m resetting my Dell Windows 7 to factory setting, complete reset wiping it clean. I passed the “Preparing to Reset” 100% with no problem. The next stage was “Installing Windows”. The notification said the computer will restart several times. When installation reached 24% the computer restarted. It’s been stuck on a black screen ever since with only the mouse visible. There was also a notification not to turn off the computer. I don’t know what to do since it’s still in the process of installing Windows and the factory resetting is not complete.