How to get computer to recognize external hard drive

[Bratsos]

Hello,
I have an external hard drive. Specifically, it's name is Rikiki Lacie. I have important files on it and i dont want to lose them by formatting. My PC stats are: Intel Core i3
Windows 8, 4gb ram. If you could help, i would be very grateful!

 

[lonewolf7]

Simply the OS is unable to read the external drive. First make it read, by plugging it on different ports(front/back) USB2.0/3.0.

Try it on safe-mode.

Try it on another system, or another OS, see if it gets detected there.

Try it numerous times but properly unmounts it.

Try to uninstall the ex drive from Disk Management, then Scan for Hardware Changes under Action menu. Good luck.