how to make generic print cartridges work on a HP photosmart 5510

[Stantheman1701]

I have a HP Photosmart 5510 printer. It uses HP 564 printer cartridges.
I am using a Toshiba laptop with Windows 8.
I have a product named, "Premium Remanufactured Ink cartridge that I purchased from Fry's Electronics.
I received a message on the printer screen that said these are not genuine HP. I had the option of pressing OK, and continue. The printer test page has printed all colors except black. When I try to print in black only, the image is very faint, barely noticeable. I thought the problem may be the cartridge itself, so I exchanged it for another. I am still having the same problem.

Any help out there on how to correct this?
The instructions with the cartridges say to run a a different driver a "Generic PCL Laser Printer 1.3", but that is only if you are having trouble with a Mac Operating System, not Windows.

Thank you all in advance for your help.

 

[cklaubur]

Have you performed a print head cleaning with the remanned cartridges? If that doesn't work, you may have gotten a bad one.

Casey

 

[Stantheman1701]

Yes, I did.
I took the black cartridge back and exchanged for another, and it is still doing the same thing.

 

[Ray Cooke3]

Try and clean the printheads via the software. If that doesn't work there are countless cleaning kits on Ebay which have instructions enclosed. you could simply use a very little drop of cellulose thinners in the place gone dry then re-insert the cartidges and do a head clean again.
good luck
Ray