Hi,
I had an infection of ransomware that ultimately caused my PC to shutdown. I can't boot in safe or any other mode. When I power on, the screen remains blank.
I'd appreciate a recommended protocol for how I could reinstall Windows on this system. I made a USB installation drive, but it did not automatically detect it, and I don't seem to be able to manually boot from it, unless I've overlooked an option.
Ideally, I'd like to reinstall Windows while retaining the data on my hard drive, so I can back it up, then do a clean install. My best guess is to get an external hard drive reader to access the corrupted drive, but I welcome any suggestions.
Thanks
I had an infection of ransomware that ultimately caused my PC to shutdown. I can't boot in safe or any other mode. When I power on, the screen remains blank.
I'd appreciate a recommended protocol for how I could reinstall Windows on this system. I made a USB installation drive, but it did not automatically detect it, and I don't seem to be able to manually boot from it, unless I've overlooked an option.
Ideally, I'd like to reinstall Windows while retaining the data on my hard drive, so I can back it up, then do a clean install. My best guess is to get an external hard drive reader to access the corrupted drive, but I welcome any suggestions.
Thanks