[SOLVED] How to review a dump (DMP) and/or MiniDump file?

[chris11d7]

My PC has been crashing in a strange way; the displays turn black then lose input, the system a few seconds later loses audio from whatever I am listening to, then the network disconnects, it hangs for a few minutes, shuts down completely, then starts again just fine. In event viewer, the Critical message is as follows: "The computer has rebooted from a bugcheck. The bugcheck was: 0x00000116 (0xffffbe8e3402f4a0, 0xfffff80d833ece38, 0x0000000000000000, 0x000000000000000d). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 73c9c048-316a-4e12-a07d-8f19471d08d7." But I know not much can be done with this alone, I have the minidump files public on my dropbox here: http://
The normal dump files are 8Gigs a piece, let me know if those are needed..
I would appreciate someone doing this for me, or directing me somewhere to help me do it myself, thanks all!

-Chris

Mobo: Asus Rampage IV Black Edition
RAM: 8x8GB Corsair Dominator Platinum 2133MHz
CPU: Intel i7-4930k 6 core 12 thread @3.4-3.9GHz
GPU: 2x GTX 1080 FTW in SLI
Disk C: 2x Samsung 840 Evo RAID 0
Disk D: WD Black 8TB with 256GB NVME cache
yada yada.... doubt any of these specs matter here.

 

[Colif]

Video tdr error. Have you run ddu and reinstalled the Nvidia drivers?
Don't need 8gb dumps, just the mini dumps.
I will send the link to a friend who can convert it into a format I can read

 

[gardenman]

Hi, I ran the 4 dump files through the debugger and got the following information: https://pste.eu/p/XGQx.html

Spoiler

File: 012519-15296-01.dmp (Jan 25 2019 - 20:26:38)
BugCheck: [VIDEO_TDR_ERROR (116)]
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
Probably caused by: nvlddmkm.sys (Process: System)
Uptime: 0 Day(s), 1 Hour(s), 36 Min(s), and 25 Sec(s)

File: 012519-14859-01.dmp (Jan 25 2019 - 21:26:27)
BugCheck: [VIDEO_TDR_ERROR (116)]
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
Probably caused by: nvlddmkm.sys (Process: System)
Uptime: 0 Day(s), 0 Hour(s), 22 Min(s), and 08 Sec(s)

File: 012519-14312-01.dmp (Jan 25 2019 - 23:34:48)
BugCheck: [VIDEO_TDR_ERROR (116)]
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
Probably caused by: nvlddmkm.sys (Process: System)
Uptime: 0 Day(s), 1 Hour(s), 27 Min(s), and 15 Sec(s)

File: 012519-14250-01.dmp (Jan 25 2019 - 22:05:28)
BugCheck: [VIDEO_TDR_ERROR (116)]
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
Probably caused by: nvlddmkm.sys (Process: System)
Uptime: 0 Day(s), 0 Hour(s), 37 Min(s), and 10 Sec(s)

Comment: 2 or more types of RAM are installed.

It appears all 4 crashes were related to your graphics card. The nvlddmkm.sys file is a NVIDIA graphics card driver. There are a few things you can do to fix this problem. First off, try a full uninstall using DDU in Safe Mode then re-install the driver (more information). Or try getting the latest version of the driver. Or try one of the 3 most recent drivers released by NVIDIA. Drivers can be found here: http://www.nvidia.com/ or you can allow Windows Update to download the driver for you, which might be a older/better version.

Motherboard: https://www.asus.com/us/Motherboards/RAMPAGE_IV_BLACK_EDITION/
It appears you have the latest Beta BIOS already install.

I can't help you with this. Someone else will post with more information soon. Please wait for more answers. Good luck.

 

[Colif]

might want to see if removing a card will change the error, just in case its not the driver causing errors.

 

[chris11d7]

might want to see if removing a card will change the error, just in case its not the driver causing errors.

I probably should; I could take the 2 1080's out and put in the junky 5$ quadro in to see if this happens; I will try the DDU method tonight to see if that helps, maybe will try to run the 2133Mhz RAM down at 1333, that should increase compatibility between the different RAM sets right? I absolutely have them in the right slots, but probably should have gotten 2 quad-channel sets rather than a quad channel and two duals. Anyhow thank you guys for your help so far!

 

[Colif]

You should have got a set of 8 ram sticks, as mixing sets gets harder to manage the more sticks you try to add.

 

[chris11d7]

You should have got a set of 8 ram sticks, as mixing sets gets harder to manage the more sticks you try to add.

I 100% agree, but I could only find sets of 4. I got 2 sets of 2 sticks of cl9 2400mhz, and 1 set of 4 sticks of cl9 2400mhz, so they are all the same make and model.. Buttttt the thing is, I had a quad channel set of corsair vengeance pro lying around (4x8gb cl9 2400mhz) and put JUST those in and I still have a crashing problem. I am thinking more towards a CPU/Mobo issue at this point. I have done a full BIOS re-flash to the latest version. I have also tried increasing latencies and decreasing frequency but it has not helped, just prolongs the time span between crashes. Thank you all, let me know if you have any further ideas!

 

[Colif]

can you share the minidumps from the errors with other ram?

if they still blaming the nvidia cards, you shouldn't ignore it. Can always take both gtx 1080 out, attach monitor to the motherboard outputs and set bios to use the GPU cores on the CPU, see if you still get same errors. That would remove blame from nvidia. As it stands, it looks like them. Not CPU or motherboard.