Hello, my girlfriend's Razer Blade has started acting up.
It was working fine and playing Phasmophobia when it froze, and crashed to desktop. Upon starting the game up again, it ran at 1 FPS. So she closed the game and turned it off for the night.
The next day, she started up a game again, and it was running completely normally but then suddenly froze again, and then this time BSOD-ed.
We have tried driver reinstallations (from a clean DDU uninstall), and rolling back GPU drivers. Both methods have not worked, it still consistently BSODs when playing a game, but only when about 5 minutes consistently into any game.
When on desktop, or browsing, it does not crash.
The error message is "VIDEO DXGKRNL Fatal Error", or something to that effect. Upon checking the DUMP files, it was triggered by "watchdog.sys".
We've run out of solutions. Really hoping it's not a hardware error. Has anyone else encountered this? What can we do?
Thank you very much!
EDIT: removed Throttlestop mention, she says it isn't important as it apparently stops detecting GPU temps normally when the discrete GPU is not being used
EDIT 2: Temps are fine, both for CPU and GPU. We've crossed out overheating as a variable, as she constantly monitors via throttlestop and has never oveheated
Update 1: After a Windows update today (11/27), as well as a graphics driver update into the latest drivers (she was running older drivers to check), Phasmophobia ran for significantly longer before BSOD-ing. She then tried GTA V, and played for about an hour before it BSOD-ed. This is longer than she was able to play anything before the updates. This change in behaviour has us further stumped.
Update 2: Played 40 min. of Siege before BSOD, whereas before updates, it would BSOD within 10 minutes of starting the game. Definite improvement compared to pre-update. What is going on?
It was working fine and playing Phasmophobia when it froze, and crashed to desktop. Upon starting the game up again, it ran at 1 FPS. So she closed the game and turned it off for the night.
The next day, she started up a game again, and it was running completely normally but then suddenly froze again, and then this time BSOD-ed.
We have tried driver reinstallations (from a clean DDU uninstall), and rolling back GPU drivers. Both methods have not worked, it still consistently BSODs when playing a game, but only when about 5 minutes consistently into any game.
When on desktop, or browsing, it does not crash.
The error message is "VIDEO DXGKRNL Fatal Error", or something to that effect. Upon checking the DUMP files, it was triggered by "watchdog.sys".
We've run out of solutions. Really hoping it's not a hardware error. Has anyone else encountered this? What can we do?
Thank you very much!
EDIT: removed Throttlestop mention, she says it isn't important as it apparently stops detecting GPU temps normally when the discrete GPU is not being used
EDIT 2: Temps are fine, both for CPU and GPU. We've crossed out overheating as a variable, as she constantly monitors via throttlestop and has never oveheated
Update 1: After a Windows update today (11/27), as well as a graphics driver update into the latest drivers (she was running older drivers to check), Phasmophobia ran for significantly longer before BSOD-ing. She then tried GTA V, and played for about an hour before it BSOD-ed. This is longer than she was able to play anything before the updates. This change in behaviour has us further stumped.
Update 2: Played 40 min. of Siege before BSOD, whereas before updates, it would BSOD within 10 minutes of starting the game. Definite improvement compared to pre-update. What is going on?