[SOLVED] How to troubleshoot a "Power State Driver Failure" BSOD ?

[Levike]

I have been running 2 x RX 580 GPUs on my system for over a year. Although automatic updates were off, I'm supposing Windows still updated something and since then I'm having constant restarts, or restarts even before Windows loads. On the rare ocassions it does load Windows, I'll get a "Power State Driver Failure" BSOD.
What's the way to find out what's happening and what is causing this? Are there any logs anywhere? Thanks

 

[Colif]

Can you follow option one on the following link - here - and then do this step below: Small memory dumps - Have Windows Create a Small Memory Dump (Minidump) on BSOD - that creates a file in c windows/minidump after the next BSOD

1. Open Windows File Explore
   
2. Navigate to C:\Windows\Minidump
   
3. Copy the mini-dump files out onto your Desktop
   
4. Do not use Winzip, use the built in facility in Windows
   
5. Select those files on your Desktop, right click them and choose 'Send to' - Compressed (zipped) folder
   
6. Upload the zip file to the Cloud (OneDrive, DropBox . . . etc.)
   
7. Then post a link here to the zip file, so we can take a look for you . . .
   

 

[Levike]

https://www.dropbox.com/s/3795qwdl0podjsj/031722-10468-01.zip?dl=0

todays dumps,
I noticed a blue screen with "power state driver failure", several times it just shut down without warning, and most of the times it needs 3 4 restarts until i get to the win loading screen.
Help Appreciated!

 

[gardenman]

Hi, I ran the dump files through the debugger and got the following information: https://jsfiddle.net/76109d4t/show This link is for anyone wanting to help. You do not have to view it. It is safe to "run the fiddle" as the page asks.

Spoiler: Dump File Results

File information:	031722-7234-01.dmp (Mar 17 2022 - 10:07:08)
Bugcheck:	DRIVER_POWER_STATE_FAILURE (9F)
Driver warnings:	*** WARNING: Unable to verify timestamp for amdkmdag.sys
Probably caused by:	memory_corruption (Process running at time of crash: System)
Uptime:	0 Day(s), 0 Hour(s), 02 Min(s), and 12 Sec(s)

File information:	031722-19546-01.dmp (Mar 17 2022 - 16:49:52)
Bugcheck:	DRIVER_POWER_STATE_FAILURE (9F)
Probably caused by:	pci.sys (Process running at time of crash: System)
Uptime:	0 Day(s), 4 Hour(s), 35 Min(s), and 13 Sec(s)

File information:	031722-10734-01.dmp (Mar 17 2022 - 10:04:27)
Bugcheck:	DRIVER_POWER_STATE_FAILURE (9F)
Driver warnings:	*** WARNING: Unable to verify timestamp for amdkmdag.sys
Probably caused by:	memory_corruption (Process running at time of crash: System)
Uptime:	0 Day(s), 0 Hour(s), 02 Min(s), and 12 Sec(s)

File information:	031722-10468-01.dmp (Mar 17 2022 - 10:40:34)
Bugcheck:	DRIVER_POWER_STATE_FAILURE (9F)
Driver warnings:	*** WARNING: Unable to verify timestamp for amdkmdag.sys
Probably caused by:	memory_corruption (Process running at time of crash: System)
Uptime:	0 Day(s), 0 Hour(s), 02 Min(s), and 13 Sec(s)

File information:	031722-10328-01.dmp (Mar 17 2022 - 07:23:19)
Bugcheck:	VIDEO_TDR_ERROR (116)
Driver warnings:	*** WARNING: Unable to verify timestamp for amdkmdag.sys
Probably caused by:	memory_corruption (Process running at time of crash: System)
Uptime:	0 Day(s), 0 Hour(s), 00 Min(s), and 15 Sec(s)

Comment: The GPU tweaking driver "iomap64.sys" was found on your system. (AI Suite or GPU Tweak 2 or Armoury Crate)

Possible Motherboard page: https://www.asrock.com/mb/AMD/B450M-HDV R4.0/index.asp
There are BIOS updates available for your system. You are using version 4.4 and the latest is 4.9. Wait for additional information before deciding to update or not. Important: Verify that I have linked to the correct motherboard. Updating your BIOS can be risky. Never try it when you might lose power (lightning storms, recent power outages, etc).

This information can be used by others to help you. Someone else will post with more information. Please wait for additional answers. Good luck.

 

[Colif]

2 x RX 580 GPUs

4 out of 5 crashes caused by GPU drivers.
video tdr is obvious but rest mention AMD GPU drivers

Dec 16 2021

amdkmdag.sys

AMD Graphics driver

try running DDU in safe mode and reinstall AMD gpu drivers - https://forums.tomshardware.com/faq...n-install-of-your-video-card-drivers.2402269/
5th crash blames pci.sys. which is part of windows...

try updating GPU drivers and see if that fixes it all.

bios update could fix that, if you update to the latest chipset drivers at same time
no reason not to get 4.90 - https://www.asrock.com/mb/AMD/B450M-HDV R4.0/index.asp#BIOS
chipset drivers - https://www.amd.com/en/support/chipsets/amd-socket-am4/b450