How's an ASUS laptop compared to other name brands

[rakesh kapoor]

Hello,
I've never used or been exposed to ASUS. For laptops I've used Lenovo, Sony, Toshiba, and Dell. Lately I've seen good deals on ASUS. Can anyone share an insight on ASUS laptops?

 

[penguintech]

ASUS is not a very reliable brand. some people have had success with them lasting more than a year or two but in my experience, they don't last very long. thats why they have so many cheap "deals"

 

[amuffin]

Depends on which Asus Laptop series we are looking at.

 

[vizzaka]

ASUS is not a very reliable brand. some people have had success with them lasting more than a year or two but in my experience, they don't last very long. thats why they have so many cheap "deals"

I agree with Penguin on this one, The lower end G-series "gaming" laptops seems to have overheating issues and "iffy" construction in the keyboard and touchpad areas. However the larger more expensive G-series laptops I have heard good things about, One of my friends has had his G73 for 2 years and has yet to have a single problem.

 

[pcbzick]

Hi everyone,

This is my RMA story.

Every third ASUS laptop is DIFFECTIVE.

I had a custom Asus gaming laptop G51JX-3DE/G60JX ($2351) from Xoticpc.com. I can’t say I have it because it has already been in the Asus repair station for more than 2 months and I don’t know when I will get it back. My RMA status is still the same: "Waiting-[WB1] Wait for Material/Spare Parts". I emailed the Asus representative Mr. Tien Phan cl-tien@asus.com and got the response that the issue with my notebook was duplicated, and it was currently at a repair station waiting for the necessary parts to come in.
Because of that I began to initiate some action and look at what I could dig up.
If you look at the Asus website you will see that now it only has 2 gaming laptops G75VW (17’) and G55VW (15’), but there were a dozen different models in 2010.
My friend’s computer market analyst said that the Asus repair station is piled up with defective laptops, transformers, tablets. Almost every third ASUS laptop is DIFFECTIVE.
Since 2008 Asus started to produce their own laptops in huge amounts, though previously it was focused on the production of motherboard and other components. The range of its products increased in many times. They tried to compete even with Apple (Zenbook, Pads). But the Asus team just can’t compete with Steve Jobs’ team. As a result the quality of Asus products begins to fall dramatically. Asus Customer Service just can’t cope with the avalanche of custom claims.

Unfortunately, the quality of the motherboards – diamond in Asus crown – became worse compared to what it was before 2010. I built three rigs with Asus motherboards, last one is P6X58D Premium and I am satisfied with their quality. But now days are different.

Now we need to think seven times before buying an Asus laptop.

Having every third ASUS laptop DIFFECTIVE is too much.

pcbzick.

 

[OliCH]

My experience
Bought an ultrabook - Asus Zenbook UX31A - end of June 2012 in Switzerland. 256GB SSD disk crashed early August 2014, i.e. about 35 days after 2 years warranty expiration (planned obsolescence?). Estimated repair costs: about CHF 800.- (~$ 900), almost 50% of initial selling price. Asus refused several times to compensate even partially the damage. Seems that Asus is committed to deliver bad after sales services worldwide...
Conclusion:
1. I will never ever buy any Asus product any longer.
2. MTBF of Asus notebooks seems way below industry standards, especially for upscale products.
3. Lousy after sales service. No commercial approach. Not interested in repeat selling.