HP 750 All-in-One problem

[john]

Archived from groups: comp.periphs.printers (More info?)

A couple of weeks ago the printer went dead. Unplugged the printer and
uninstalled/reinstalled software and got it working again. Today the same
problem arose and went through the same procedure the printer is still dead
and when I click on HP750 desktop icon I get "unable to start the HP
officejet director" Just checked the printer power plug and the green light
on the plug is not on. Maybe power module problem? Running W2K. Help
appreciated.

 

[Guest]

Archived from groups: comp.periphs.printers (More info?)

"john" <john.car@gla.nothere> wrote in message
news:Xns96107ED0EBFE1rexdale@207.35.177.134...
>A couple of weeks ago the printer went dead. Unplugged the printer and
> uninstalled/reinstalled software and got it working again. Today the same
> problem arose and went through the same procedure the printer is still dead
> and when I click on HP750 desktop icon I get "unable to start the HP
> officejet director" Just checked the printer power plug and the green light
> on the plug is not on. Maybe power module problem?

Unplug the power cord from the printer, leave the power supply adapter plugged
into the wall. If the green light is off it indicates the power adapter is not
working. Make sure the power cord is firmly plugged in to the power adapter
and the outlet is live. If the power supply is defective you can order a new
one from http://partsurfer.hp.com. In the US the specific reference would be
http://partsurfer.hp.com/cgi-bin/spi/main?sel_flg=partlist&model=PSC_700_SERIES&HP_model=&modname=PSC+700+Series+All-in-One&template=main&plist_sval=Power+Module&plist_styp=subcatkeysel=Power+Module&catsel=%3F,
the part you need would be the 0950-3807 and the price is $23.

Regards,
Bob Headrick, not speaking for my employer HP

 

[john]

Archived from groups: comp.periphs.printers (More info?)

"Bob Headrick" <bobh@proaxis.com> wrote in
news:112k10fgf55td00@corp.supernews.com:

>
> "john" <john.car@gla.nothere> wrote in message
> news:Xns96107ED0EBFE1rexdale@207.35.177.134...
>>A couple of weeks ago the printer went dead. Unplugged the printer and
>> uninstalled/reinstalled software and got it working again. Today the
>> same problem arose and went through the same procedure the printer is
>> still dead and when I click on HP750 desktop icon I get "unable to
>> start the HP officejet director" Just checked the printer power plug
>> and the green light on the plug is not on. Maybe power module
>> problem?
>
> Unplug the power cord from the printer, leave the power supply adapter
> plugged into the wall. If the green light is off it indicates the
> power adapter is not working. Make sure the power cord is firmly
> plugged in to the power adapter and the outlet is live. If the power
> supply is defective you can order a new one from
> http://partsurfer.hp.com. In the US the specific reference would be
> http://partsurfer.hp.com/cgi-bin/spi/main?sel_flg=partlist&model=PSC_70
> 0_SERIES&HP_model=&modname=PSC+700+Series+All-in-One&template=main&plis
> t_sval=Power+Module&plist_styp=subcatkeysel=Power+Module&catsel=%3F,
> the part you need would be the 0950-3807 and the price is $23.
>
> Regards,
> Bob Headrick, not speaking for my employer HP

Thanks for that. I have a power bar and plugged into another socket in
the bar and it works

John

 

[john]

Archived from groups: comp.periphs.printers (More info?)

"Bob Headrick" <bobh@proaxis.com> wrote in
news:112k10fgf55td00@corp.supernews.com:

>
> "john" <john.car@gla.nothere> wrote in message
> news:Xns96107ED0EBFE1rexdale@207.35.177.134...
>>A couple of weeks ago the printer went dead. Unplugged the printer and
>> uninstalled/reinstalled software and got it working again. Today the
>> same problem arose and went through the same procedure the printer is
>> still dead and when I click on HP750 desktop icon I get "unable to
>> start the HP officejet director" Just checked the printer power plug
>> and the green light on the plug is not on. Maybe power module
>> problem?
>
> Unplug the power cord from the printer, leave the power supply adapter
> plugged into the wall. If the green light is off it indicates the
> power adapter is not working. Make sure the power cord is firmly
> plugged in to the power adapter and the outlet is live. If the power
> supply is defective you can order a new one from
> http://partsurfer.hp.com. In the US the specific reference would be
> http://partsurfer.hp.com/cgi-bin/spi/main?sel_flg=partlist&model=PSC_70
> 0_SERIES&HP_model=&modname=PSC+700+Series+All-in-One&template=main&plis
> t_sval=Power+Module&plist_styp=subcatkeysel=Power+Module&catsel=%3F,
> the part you need would be the 0950-3807 and the price is $23.
>
> Regards,
> Bob Headrick, not speaking for my employer HP

Bob
Printer now on but after uninstalling/installing software and clicking HP
icon brings up the same as before "unable to start the hp officejet
director" Went into Toolbox and tried to prnt test msg and got
"hpotbx07.exe generated errors. Restart program. Error log created"
Corrupt/missing file? Any thoughts on this?
John

 

[john]

Archived from groups: comp.periphs.printers (More info?)

"Bob Headrick" <bobh@proaxis.com> wrote in
news:112k10fgf55td00@corp.supernews.com:

>
> "john" <john.car@gla.nothere> wrote in message
> news:Xns96107ED0EBFE1rexdale@207.35.177.134...
>>A couple of weeks ago the printer went dead. Unplugged the printer and
>> uninstalled/reinstalled software and got it working again. Today the
>> same problem arose and went through the same procedure the printer is
>> still dead and when I click on HP750 desktop icon I get "unable to
>> start the HP officejet director" Just checked the printer power plug
>> and the green light on the plug is not on. Maybe power module
>> problem?
>
> Unplug the power cord from the printer, leave the power supply adapter
> plugged into the wall. If the green light is off it indicates the
> power adapter is not working. Make sure the power cord is firmly
> plugged in to the power adapter and the outlet is live. If the power
> supply is defective you can order a new one from

Bob
I now find that while clicking the icon brings up the same error msg
there is *no* problem printing from my word processor or text from web
pages. Does this help? Maybe I can just live with the icon problem

John