HP 8560w fingerprint reader problem -SOLVED-

[Martijn Bakker]

Good day all,

I have just recently bought a second-hand HP 8560w Elitebook and discovered that this thing has a fingerprint reader....awesome.
I installed the driver, and it showed up in my hardware list (no "!" or anything, just that it works fine)

Though once I install a credential to make it work to log into windows, it tells me the reader is not connected.

I also can't start 'Biometric services' in the services.exe, it tells: "Error 1068, the dependendcy service or group failed to start"

What am I dealing with? Doesn't the reader recieve any power, and am I having an instable system? Or is this problem driver related?

HP support told me I should change my OS to the HP 'Image' windows 7 x64 OS, but I don't believe them this will make the difference. All my other drivers do work, and the driver-site of HP also lists windows 8 or windows xp drivers who are surely no HP image OS's


- Windows 7 x64 Ultimate (not the HP image OS)
- Updated BIOS



UPDATE:

The fingerprint sensor finally works, it appears that the new driver of Validity is corrupt and does not work. Install the previous version and you will see it works.

I want to thank the posters on this threat for their time and help! 😀

 

[noidea_77]

Does it show up in biometric devices? http://windows.microsoft.com/en-us/windows7/can-i-use-a-fingerprint-reader-with-windows

 

[Martijn Bakker]

Hi noidea_77, thanks for your quick reply!

It's shown in the devices section, but not in the configuration center.

 

[noidea_77]

Do you have the HP SimplePass Identification Protection Software installed?
http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&dlc=en&tmp_geoLoc=true&docname=c02518653#N90

 

[Martijn Bakker]

Do you have the HP SimplePass Identification Protection Software installed?
http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&dlc=en&tmp_geoLoc=true&docname=c02518653#N90

I installed DigitaPersona, but that tells me that the reader is not connected.

 

[Martijn Bakker]

I did turn on allowance of biometric devices on the Group Policy (gpedit.msc) editor.

 

[noidea_77]

Right click on the service, goto properties / dependencies. Maybe another service is deactivated for some reason.

 

[Martijn Bakker]

Thanks I checked all the depending services, i've turned them on but still the same message after.

PS: I am not able to see the depency "User Mode Driver Frameworks Platform Driver" in the service list.

 

[Martijn Bakker]

UPDATE: I have enabled the service WIndows Credential Manager and I am able to turn on Windows Biometric Service.

 

[Abdul rashid]

i hav hp elitebook 6930p but fingerprint device not working