HP Crushes Dell, Acer in Q4 2010 PC Shipments

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Not surprising since Dell absolutely SUCKS. I never had such a horrible customer service experience with any company as I did with Dell, and as such will never purchase another one of their products as long as I live. Dell even had numerous times to make things right, but refused. I can say with certainty that on the whole, Dell doesn't really care about its customers at all.
 
That's odd because I feel the same way about HP. Customer service sems designed to rn you in circles for a bit. And they are never quick to solve, long hold times, etc. No matter if personal or enterprise support. Dell has been much better, I have experience with both and will never go back to HP again.
 
Sorry to hear your experience with Dell flybri, but for us Dell has been awesome for years. My five years old Dell laptop still works really great with both Ubuntu and Windows 7 which I use for testing purposes. I guess people start liking HP again. Yeah go HP!!!
 
Thanks blakeniel, it was a pretty horrible experience, and Dell was decent up until that incident. HP-Poo, I know you had a bad experience with HP, but from your brief description it doesn't seem as bad as the experience I had with Dell. You had what I call "typical" bad support, which sucks, but it's not like what I had to go through. My situation with Dell has lasted one and a half years -- I was denied warranty coverage for a laptop still under warranty, and then was then trying to be sold an "extended warranty" by the rep so that they could fix it. I spoke with many departments, dealt with the Better Business Bureau, eventually having to sue them in small claims court. At every point during the whole fiasco, even including after I filed the claim in small claims court, they refused to do the fair thing. I even bought a Dell desktop for my mother during all of this, thinking they would finally do the right thing.

Now, not only did they lose thousands of dollars of future business from me, but also the company I work for, as I'll be the primary person to do the tech ordering, in addition to all of my friends and family that come to me for suggestions on tech, since I'm a big technophile and am always in the know when it comes to computers and electronics.
 
HPs are AWFUL. I know so many people whose HP laptops just all of a sudden don't turn on due to motherboard failure. In fact, a friend of mine had it happen last week. At the same time, I have owned numerous Dell laptops and have never had trouble like that. Like Mr T, I pity the fool who buys and HP laptop.
 
^^ My personal experience too between HP and Dell, but on desktops. Everything else worked fine, except the motherboard. 15% of the desktops at my workplace are HP, the rest are Dell, zero times happened something with Dell desktops, 2 times happened with the HP.
 
I have an HP that's 7 years old and still can play WoW. Also have a Dell just as old that runs great. Hell, I have an Emachine from about 5 years ago that runs fine. But then again, I know how maintain my hardware.
 
Our house has 2 Dells and an HP, from 2001, 2003 and 2007 respectively. Both Dells are still going strong. The first was dropped (about 2 feet), disassembled, un-bent, and reassembled. The second arrived with a faulty LVDS (LCD signal) connection, which Dell promptly fixed after I dealt with their customer support desk and described how very modest pressure on the corner of the screen bezel would cause the entire image to radically change colors. I have nothing to complain about w.r.t. Dell customer service and product support, except that they won't release drivers for newer operating systems (Vista, never mind 7) even though they could. But both laptops are old enough that manuf. quality may be different now.

The HP suffered the NV chipset defect - as, I suspect, do some of the computers mentioned by @windowsmelover above. I knew about the defect before it manifested on that laptop, though, so when it did begin to fail I was able to contact HP support, describe the problems, describe how they were similar to the symptoms caused by the chipset defect, and they promptly offered to repair the laptop and ship both ways at no charge. This, even though the laptop was out of warranty by 6 months. I can't find any fault at all with HP for that. After all, there was no way for them to know in advance that NV had screwed up its chipset manufacturing in a way that would only manifest after a substantial period of time.

To the posters above with faulty HPs, if your equipment suffered the same type of failure and you were treated differently, then I can sympathize with you and would agree that HP owes you a better experience. But I personally cannot find anything wrong with what they did for me.

Windows smart phones are a different story. I had an HP iPAQ 6945. HP barely offered ANY updates on the firmware / software for the phone. And because of a cumulative hanging problem, I had to reboot the thing about once every few days. It seemed that a defect in the installed Outlook software would cause the thing to run out of memory, but HP didn't offer any Outlook updates even though other phone vendors offered updates to their entire platforms (both O/S and apps).
 
Dell still runs the Business market as in product usage (hardware) not quite sure about reliability or superiority like - iam2thecrowe speaks of.
I do not really see how that's possible if Dell is #1 in business...?
Remember way back in the days when IBM was king.? LOL
 
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