Archived from groups: comp.sys.hp.hardware (More info?)
Hope this isn't too long-winded - all help appreciated.
I have been using a Hewlett Packard Deskjet 970cxi printer for a few
years with an old 486, with which it is fine if a bit slow. Now I've
got a current model laptop (a Fujitsu-Siemens 1500 mhz, inexpensive but
it does everything I need otherwise) which only has USB connector
slots. So I bought the cable, found the computer won't take the old
software. This seems to be okay as there's a version of the driver in
Windows. But having installed that I am having problems printing. If
I try to print from Mircroft Works' Word or Publisher, it does nothing,
no light blink or anything (I found the light did blink when i
experiemented with using the XP generic driver, but then it stopped and
nothing else happned). I've tried the trouble shooter, and all I've
found sometimes helps is to restart the computer: and this is my key
clue, at a guess, when the computer has started up again suddenly the
printing tasks start turning up in the printer, which suggests things
are almost okay, but what's happening here? why does it need this?
(The troubleshooter regards this as the problem being solved - but I
don't think so, because the next time I put the computer on another day
or later in the day I'm back at square one.) I've tried uninstalling
the printer software/ deleting the printer and then adding it again,
but I've found that it doesn't delete everything anyway, so I've been
doing it manually by finding the hp folder and deleting it (after
deleting the printer in the usual way). The cable I bought would seem
to be okay.
I've tried connecting things up differently, both following the
manual's advice and not doing so (the latter because it's procedure
pertains to using the accompanying outmoded cd). I'm not out of ink.
The printer works fine with the 486 still.
USB is enabled, with printing support, so it's not that. And the
port the printer is connected to is usb001. LPT1 is not relevant is
it? There is no traditional parallel port or lead being used. (This
printer has a parallel connection which necessitated buying a lead with
usb at one end and parallel at the printer end.)
This isn't a case of having to reinstall Windows XP from scratch, is
it? I mean, to be sure that all the old trace of HP software is gone
so that the printer is connected before there's any software going in?
I would prefer to put up with having to restart the computer than do
that, so long winded and nerve-racking, plus I've put so much software
and music on the computer in the last week that would be tedious and
daunting to do again. I suspect this won't be necessary, that there
must be a way round it.
I've looked at the HP site and wonder if the driver in Windows was
faulty or something, or maybe there's just some line in a sys or ini
file somewhere that can be tweaked. My next step is downloading it's
driver, but I fear it may be what I've got.
I would be extremely grateful for a clued-up person's input. If you
need me to answer any thing before you can know what to say, go ahead.
I've looked at other people's questions in these groups but their
problems were different.
Hope this isn't too long-winded - all help appreciated.
I have been using a Hewlett Packard Deskjet 970cxi printer for a few
years with an old 486, with which it is fine if a bit slow. Now I've
got a current model laptop (a Fujitsu-Siemens 1500 mhz, inexpensive but
it does everything I need otherwise) which only has USB connector
slots. So I bought the cable, found the computer won't take the old
software. This seems to be okay as there's a version of the driver in
Windows. But having installed that I am having problems printing. If
I try to print from Mircroft Works' Word or Publisher, it does nothing,
no light blink or anything (I found the light did blink when i
experiemented with using the XP generic driver, but then it stopped and
nothing else happned). I've tried the trouble shooter, and all I've
found sometimes helps is to restart the computer: and this is my key
clue, at a guess, when the computer has started up again suddenly the
printing tasks start turning up in the printer, which suggests things
are almost okay, but what's happening here? why does it need this?
(The troubleshooter regards this as the problem being solved - but I
don't think so, because the next time I put the computer on another day
or later in the day I'm back at square one.) I've tried uninstalling
the printer software/ deleting the printer and then adding it again,
but I've found that it doesn't delete everything anyway, so I've been
doing it manually by finding the hp folder and deleting it (after
deleting the printer in the usual way). The cable I bought would seem
to be okay.
I've tried connecting things up differently, both following the
manual's advice and not doing so (the latter because it's procedure
pertains to using the accompanying outmoded cd). I'm not out of ink.
The printer works fine with the 486 still.
USB is enabled, with printing support, so it's not that. And the
port the printer is connected to is usb001. LPT1 is not relevant is
it? There is no traditional parallel port or lead being used. (This
printer has a parallel connection which necessitated buying a lead with
usb at one end and parallel at the printer end.)
This isn't a case of having to reinstall Windows XP from scratch, is
it? I mean, to be sure that all the old trace of HP software is gone
so that the printer is connected before there's any software going in?
I would prefer to put up with having to restart the computer than do
that, so long winded and nerve-racking, plus I've put so much software
and music on the computer in the last week that would be tedious and
daunting to do again. I suspect this won't be necessary, that there
must be a way round it.
I've looked at the HP site and wonder if the driver in Windows was
faulty or something, or maybe there's just some line in a sys or ini
file somewhere that can be tweaked. My next step is downloading it's
driver, but I fear it may be what I've got.
I would be extremely grateful for a clued-up person's input. If you
need me to answer any thing before you can know what to say, go ahead.
I've looked at other people's questions in these groups but their
problems were different.
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