HP Desktop model 750-177c x64 based will not read/write from/to CD-Rom SU-208gb
Operating System: Microsoft Windows 10 (64-Bit)
CD-ROM Drive (internal)
Media Loaded No
Media Type DVD Writer
Name hp CDDVDW SU-208GB
Manufacturer (Standard CD-ROM drives)
Status OK
Transfer Rate -1.00 kbytes/sec
SCSI Target ID 0
PNP Device ID SCSI\CDROM&VEN_HP&PROD_CDDVDW_SU-208GB\4&3B8E2786&1&010000
Driver C:\WINDOWS\SYSTEM32\DRIVERS\CDROM.SYS (10.0.20180.1000, 192.00 KB (196,608 bytes), 07/26/20 7:26 AM)
Attempts to diagnose/ correct / repair:
Kevin
Operating System: Microsoft Windows 10 (64-Bit)
CD-ROM Drive (internal)
Media Loaded No
Media Type DVD Writer
Name hp CDDVDW SU-208GB
Manufacturer (Standard CD-ROM drives)
Status OK
Transfer Rate -1.00 kbytes/sec
SCSI Target ID 0
PNP Device ID SCSI\CDROM&VEN_HP&PROD_CDDVDW_SU-208GB\4&3B8E2786&1&010000
Driver C:\WINDOWS\SYSTEM32\DRIVERS\CDROM.SYS (10.0.20180.1000, 192.00 KB (196,608 bytes), 07/26/20 7:26 AM)
Attempts to diagnose/ correct / repair:
- Tested with multiple CDs and DVDs, both with and without data.
- Failed on the most recent Windows 10 GA with all Windows updates as well as Windows Insider Build 20180, all cd and dvd media worked on HP laptop running standard Windows GA
- Delete device driver. Reboot – no impact. Still failing in exact same way.
- No error codes on device. Device status always say “This device is working properly”
- Driver Details: Microsoft, 06/21/06, V 10.0.20180.1000. signer MS
- Events log:
Device SCSI\CdRom&Ven_hp&Prod_CDDVDW_SU-208GB\4&3b8e2786&1&010000 was migrated.
Last Device Instance Id: SCSI\CdRom&Ven_hp&Prod_CDDVDW_SU-208GB\4&3b8e2786&1&010000
Class Guid: {4d36e965-e325-11ce-bfc1-08002be10318}
Location Path:
Migration Rank: 0x0
Present: false
- Deleted SATA control device driver, rebooted, installed default SATA device driver. Rebooted, no impact. Still failing.
- Tried to re-assign CD-rom driver to F: Rebooted, no impact. Still failing.
- Downloaded from Windows Catalog most current version of SATA control device driver. Rebooted, no impact. Still failing.
- Ran HP hardware diagnostics. Test always fails at 1% saying no media in reader
- When you view My Computer and with a cd or dvd loaded, you can see the CR-Rom device, and if you click on properties with any cd or dvd loaded, it says Used Space 0 bytes, Free space 0 bytes, Capacity 0 bytes.
- if you double click on device, with any cd or dvd loaded, it says “Please insert a disc into drive F:”
- Booted into safe mode, tried various tests above, still failed.
- Confirmed Bios up to date, AMI A0. 20 10/18/2018
- Windows Updates offers no upgrades.
- Cleaned lens on opened DVD/CD hardware tray - no help
Kevin
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