HP Elite X2 Tablet Trackpad not working

[theodore788]

Iv got a HP Elite X2 1012 G1. The detachable keyboard and mouse keeps having issues. The mouse will just quit working. The entire trackpad does not work. Mouse buttons don't work either. This computer is only about 6 months old. I have shut down the computer and then held the power button for 30 sec to clear the computer. HP does not have a fix for this. Seems like it has been going on for awhile. Does anyone have any other solutions besides restarting and shutting down.

I updated the BIOS to the latest version and updated the firmware as well. any suggestions are welcome.

thanks

 

[Lutfij]

Not to be rude but if you know that the issue has been going on for some time with a large following in the community then it's best you return it to the seller and if possible get a refund or an exchange. If a BIOS and firmware update doesn't work then the issue is with the hardware.

I would like to stress though that you should, on a preliminary level, try and perform a repair install(seeing that it comes bundled with Windows 10) and see if the issue persists. Reinstalling the OS would be the next step if the former step fails though mind you you should recreate the bootable USB installer and then try reinstalling OS.

Hope this helps.

 

[Jake63]

Iv got a HP Elite X2 1012 G1. The detachable keyboard and mouse keeps having issues. The mouse will just quit working. The entire trackpad does not work. Mouse buttons don't work either. This computer is only about 6 months old. I have shut down the computer and then held the power button for 30 sec to clear the computer. HP does not have a fix for this. Seems like it has been going on for awhile. Does anyone have any other solutions besides restarting and shutting down.

I updated the BIOS to the latest version and updated the firmware as well. any suggestions are welcome.

thanks

I know it's been a couple of years but I had the same problem today, and I solved it by UNinstalling the ALPSalpine touchpad software completely