Hello,
My hp envy 14 (windows 7)randomly wouldn't boot after a critical update from windows. It woul only boot in safe mode. I took it to a futureshop tech support guy and he said the system had to be recovered. He showed me how, and when I got home I decided to try I right away. I was stopped by an error message jn the recovery media creator telling me my computer had no recovery partition. I then checked disk utility and saw that it says I do have a recovery partition labelled d: the tech support guy then said he could give me recovery disks, but that most likely it would be a hard drive problem. I called hp and they told me its not a hard drive problem. Could the community please clear this up for me? What's wrong and what should I do?
My hp envy 14 (windows 7)randomly wouldn't boot after a critical update from windows. It woul only boot in safe mode. I took it to a futureshop tech support guy and he said the system had to be recovered. He showed me how, and when I got home I decided to try I right away. I was stopped by an error message jn the recovery media creator telling me my computer had no recovery partition. I then checked disk utility and saw that it says I do have a recovery partition labelled d: the tech support guy then said he could give me recovery disks, but that most likely it would be a hard drive problem. I called hp and they told me its not a hard drive problem. Could the community please clear this up for me? What's wrong and what should I do?