Hi everybody,
10 months ago i bought a HP Envy ep0080ng for quite a sum of money. In the last months it didn't feel like it is working properly. Finally I made some benchmark tests and must say I am quite shocked with the results.
https://www.userbenchmark.com/UserRun/46971867
I did a 3D mark test aswell which basically put the laptop under a office laptop with a result of 2523 points.
I did the Intel CPU test and the CPU never drew more than 21 Watts. It's TDP is 45 Watts. The temperature of the 8 cores never went higher then 51°C (123°F)
I talked to the HP support, the first level support said that the results are bad, but as a follow up he got opinion of a higher level and they weren't that phased with the results. He said he take the laptop in to check it, but if it doesn't or other stuff they'll say it's fine.
It's not crashing...
I find it pretty strange that 3 out of 4 tested components test so extremely low in the benchmark.
Where do I start troubleshooting? What can I do beforehand the HP support takes the laptop to improve chances of them taking it seriously.
10 months ago i bought a HP Envy ep0080ng for quite a sum of money. In the last months it didn't feel like it is working properly. Finally I made some benchmark tests and must say I am quite shocked with the results.
https://www.userbenchmark.com/UserRun/46971867
I did a 3D mark test aswell which basically put the laptop under a office laptop with a result of 2523 points.
I did the Intel CPU test and the CPU never drew more than 21 Watts. It's TDP is 45 Watts. The temperature of the 8 cores never went higher then 51°C (123°F)
I talked to the HP support, the first level support said that the results are bad, but as a follow up he got opinion of a higher level and they weren't that phased with the results. He said he take the laptop in to check it, but if it doesn't or other stuff they'll say it's fine.
It's not crashing...
I find it pretty strange that 3 out of 4 tested components test so extremely low in the benchmark.
Where do I start troubleshooting? What can I do beforehand the HP support takes the laptop to improve chances of them taking it seriously.