Question HP laptop locking up and unresponsive ?

[zerxi3]

Laptop model: HP Envy x360 15m-es1023dx

This is a 1 year old laptop and shortly after getting it it started locking up like the pictures show below, only way to fix it is to hard power off the laptop. I have re installed it 2x and reverted down to windows 10 and windows 10 works flawlessly. I would stay on windows 10 but I bought this laptop for the ability to fold it and have the screen rotate etc. On windows 10, it is not compatible for some odd reason. Any recommendations appreciated.

https://imgur.com/a/REhdqoV

View: https://imgur.com/a/REhdqoV

 

[Lutfij]

Welcome to the forums, newcomer!

I have re installed it 2x and reverted down to windows 10 and windows 10 works flawlessly.
How did you get onto Windows 11? If you're going to Windows 11 using the internal upgrade path, please stop and create your bootable installer for Windows 11 using Windows Media Creation Tools.

Prior to reinstalling the OS, I'd advise that you make sure your BIOS is updated, and download all necessary drivers for your laptop and have it handy on a pen drive. When installing the OS, install it while offline so the OS doesn't download drivers it thinks is right for your platform. Instead once OS install is complete, install all drivers in an elevated command, i.e, Right click installer>Run as Administrator.

 

[ubuysa]

What OS did it come with?

And, what is the FULL spec of the laptop?

 

[zerxi3]

What OS did it come with?

And, what is the FULL spec of the laptop?

It came with windows 11,

https://imgur.com/a/x0b2bIa

View: https://imgur.com/a/x0b2bIa

 

[zerxi3]

Welcome to the forums, newcomer!

I have re installed it 2x and reverted down to windows 10 and windows 10 works flawlessly.
How did you get onto Windows 11? If you're going to Windows 11 using the internal upgrade path, please stop and create your bootable installer for Windows 11 using Windows Media Creation Tools.

Prior to reinstalling the OS, I'd advise that you make sure your BIOS is updated, and download all necessary drivers for your laptop and have it handy on a pen drive. When installing the OS, install it while offline so the OS doesn't download drivers it thinks is right for your platform. Instead once OS install is complete, install all drivers in an elevated command, i.e, Right click installer>Run as Administrator.

I did what you said and it still happened, I found a flag in reliability center and this is what it is:

https://imgur.com/a/DGUnPjH

View: https://imgur.com/a/DGUnPjH
I wasn't able to find anything on google about it.

 

[ubuysa]

Can you please export and upload your System and Application logs....

1. Enter the command eventvwr into the Run command box. The Event Viewer will open.
2. Locate the Windows Logs folder in the left hand pane and expand it by clicking on the arrow (>) to the left of it.
3. Right-click on the Application entry and select 'Save all events as...'. Choose a folder anywhere that suits you and a filename of 'Appxerxi3' (an .evtx suffix will be added automatically).
4. Right-click on the System entry and select 'Save all events as...'. Choose a folder anywhere that suits you and a filename of 'Sysxerxi3' (an .evtx suffix will be added automatically).
5. Upload the logs to a cloud service with a link to them here (be sure to make them public).

Then enter the command msinfo32 into the Run command box and click OK. In the window that opens click File > Save, us a file name of xerxi3 (a .nfo suffix will be added). Then upload the xerxi3.nfo file to the cloud service with a link to it here.

 

[zerxi3]

Can you please export and upload your System and Application logs....

1. Enter the command eventvwr into the Run command box. The Event Viewer will open.
2. Locate the Windows Logs folder in the left hand pane and expand it by clicking on the arrow (>) to the left of it.
3. Right-click on the Application entry and select 'Save all events as...'. Choose a folder anywhere that suits you and a filename of 'Appxerxi3' (an .evtx suffix will be added automatically).
4. Right-click on the System entry and select 'Save all events as...'. Choose a folder anywhere that suits you and a filename of 'Sysxerxi3' (an .evtx suffix will be added automatically).
5. Upload the logs to a cloud service with a link to them here (be sure to make them public).

Then enter the command msinfo32 into the Run command box and click OK. In the window that opens click File > Save, us a file name of xerxi3 (a .nfo suffix will be added). Then upload the xerxi3.nfo file to the cloud service with a link to it here.

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