- Jun 24, 2017
- 5
- 0
- 10,510
Recently I bought a new HP gaming laptop. The HP pavilion Gaming Laptop 15-cx0830nd with a GTX 1050Ti, Intel Core i7-8750H and 16GB of RAM.
So this afternoon I was playing modded Minecraft when suddenly I got a BSOD. The stop code was an unexpected store exception. I've had this error before, on other systems. The diagnosing begun, but froze on 5%, and after 5 minutes I forced shutdown the laptop (bad idea, I hate myself). After booting the laptop back up, I got a black screen for around 1,5 minutes. Then I saw some kind of command line. It was the UEFI Interactive Shell. There was already some text in it:
&Mapping table,
BLKO: Aliases:
PciRoot(a bunch of numbers*)
BLK1: Aliases:
PciRoot(a bunch of other numbers*)
BLK2: Aliases:
PciRoot(a bunch of other numbers*)
Press ESC in 5 seconds to skip startup.nsh or any other key to continue.&
I had never seen this before and googled. I found out that I needed to type "quit". So I did. (Pressing ESC did nothing, pressing another key, space for instance, made me type in the command line under)
Another black screen for around a minute. (this time it looks like if I'm in a command line aswell because of a typing cursor in the top, but I can't actually type)
A boot manager shows up with two options. Internal EFI Shell and Boot From EFI File. pressing enter on the first one, it puts me into the Interactive shell again. I type exit again and get put back into the boot manager instantly. The second option, after a black screen for a minute, gives me a file explorer without any files. I can provide photos if anyone would like me to.
At this point, I'm in a loop.
I decide to reset my BIOS settings, no effect. I try to recover my PC with F11. There's a lot of options here and none of them really work.
In here (this time in Windows layout), after choosing my keyboard layout, and troubleshoot, I can do 2 things. Go into the HP recovery manager, or the Advanced Options (I think by Windows).
The first option gives me more options (this time in a HP layout). A system recovery, which gives me the following error message:
HP Recovery Manager failed. Error code = 0xEFFFFF23. A computer checkup, which gives me 3 more options with 1 grayed out. The 2 other (the available ones) are "Launch check disk for the recovery partition", which swiftly opens a windows command prompt, and closes after half a second. I see multiple lines to text, but it closes too fast to see anything. I captured it and slowed it down.
Here's a picture.
The second option is to open a command prompt. I have no idea what to do here.
Going back to the HP recovery manager, I can backup files (Idk if this works, only my secondary disk shows up), or show contact info for HP customer support, which I am contacting aswell.
Going back to the Recovery screen of windows, I click Advanced options.
6 things I can choose:
- Start-Up repair. "Start-Up Repair couldn't repair your PC" The log file located on the same screen is blank.
- System Image Recover, "An internal error occured. The following information might help you resolve the error:
STATUS_WAIT_2 (0x80070002)"
Thats the end of the list.
My next plan is to change the boot priority in the BIOs and get Windows on an USB drive. I don't have an USB drive right now, so maybe I get get some answers first
If you have any questions, feel free to ask.
I bought the laptop with a warranty, so if the NVME SSD just broke I could get a new laptop/fix.
* I can post these numbers if necessary.
Thanks in advance.
So this afternoon I was playing modded Minecraft when suddenly I got a BSOD. The stop code was an unexpected store exception. I've had this error before, on other systems. The diagnosing begun, but froze on 5%, and after 5 minutes I forced shutdown the laptop (bad idea, I hate myself). After booting the laptop back up, I got a black screen for around 1,5 minutes. Then I saw some kind of command line. It was the UEFI Interactive Shell. There was already some text in it:
&Mapping table,
BLKO: Aliases:
PciRoot(a bunch of numbers*)
BLK1: Aliases:
PciRoot(a bunch of other numbers*)
BLK2: Aliases:
PciRoot(a bunch of other numbers*)
Press ESC in 5 seconds to skip startup.nsh or any other key to continue.&
I had never seen this before and googled. I found out that I needed to type "quit". So I did. (Pressing ESC did nothing, pressing another key, space for instance, made me type in the command line under)
Another black screen for around a minute. (this time it looks like if I'm in a command line aswell because of a typing cursor in the top, but I can't actually type)
A boot manager shows up with two options. Internal EFI Shell and Boot From EFI File. pressing enter on the first one, it puts me into the Interactive shell again. I type exit again and get put back into the boot manager instantly. The second option, after a black screen for a minute, gives me a file explorer without any files. I can provide photos if anyone would like me to.
At this point, I'm in a loop.
I decide to reset my BIOS settings, no effect. I try to recover my PC with F11. There's a lot of options here and none of them really work.
In here (this time in Windows layout), after choosing my keyboard layout, and troubleshoot, I can do 2 things. Go into the HP recovery manager, or the Advanced Options (I think by Windows).
The first option gives me more options (this time in a HP layout). A system recovery, which gives me the following error message:
HP Recovery Manager failed. Error code = 0xEFFFFF23. A computer checkup, which gives me 3 more options with 1 grayed out. The 2 other (the available ones) are "Launch check disk for the recovery partition", which swiftly opens a windows command prompt, and closes after half a second. I see multiple lines to text, but it closes too fast to see anything. I captured it and slowed it down.
Here's a picture.
The second option is to open a command prompt. I have no idea what to do here.
Going back to the HP recovery manager, I can backup files (Idk if this works, only my secondary disk shows up), or show contact info for HP customer support, which I am contacting aswell.
Going back to the Recovery screen of windows, I click Advanced options.
6 things I can choose:
- Start-Up repair. "Start-Up Repair couldn't repair your PC" The log file located on the same screen is blank.
- Command Prompt, no idea what to do here.
- Uninstall Updates, "We ran into a problem and won't be able to uninstall the latest quality/feature update of Windows."
- UEFI Firmware Settings, which puts my into the BIOS.
- System Restore, "To use System Restore. you must specify which Windows installation to restore. Restart this computer, select an operating system and then select System Restore."
- System Image Recover, "An internal error occured. The following information might help you resolve the error:
STATUS_WAIT_2 (0x80070002)"
Thats the end of the list.
My next plan is to change the boot priority in the BIOs and get Windows on an USB drive. I don't have an USB drive right now, so maybe I get get some answers first
If you have any questions, feel free to ask.
I bought the laptop with a warranty, so if the NVME SSD just broke I could get a new laptop/fix.
* I can post these numbers if necessary.
Thanks in advance.
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