- Dec 5, 2007
- 64
- 0
- 18,640
I just built a new computer running Windows 7 64-bit and I’m loving it. However, I have one problem that I just cannot seem to fix. I have two printers - HP Deskjet 5550 and an HP Officejet 6210, both of which I cannot print to.
When I send a job to be printed from ANY program (IE, Word, notepad, etc), the job in the print queue immediately says 'Error-Printing". When I run the printer troubleshooter it says there is a 'print job in the queue that is preventing the printer from working' and the troubleshooter will restart the print job which doesn't fix anything.
If I go into the Event Log I can see that windows is logging Print errors. Please click here to view the error: http://i45.photobucket.com/albums/f77/mattd860/print_error.jpg. Basically, the error says Spooler Operation Failed with Event ID #372. Searching for this error and event ID on the web has yielded no viable solutions.
Here's what I've done so far to try and fix this problem:
Uninstalled printer/reinstalled
Stopped and restarted spool service
Made sure spooling was set to AUTOMATIC (and it was)
Tried alternate printer drivers (from different printers)
I am running a fully updated Kaspersky Anti-virus so I've ruled out the possibility of a virus.... although I guess this might still be the problem?
To me it seems like something in the /windows/system32/spool folder is corrupt but I don't know where to begin fixing it. I guess I could delete the whole directory and copy the .../spool folder from my laptop running windows 7 but I don't want to risk messing up my otherwise perfectly running machine.
Please help!!
When I send a job to be printed from ANY program (IE, Word, notepad, etc), the job in the print queue immediately says 'Error-Printing". When I run the printer troubleshooter it says there is a 'print job in the queue that is preventing the printer from working' and the troubleshooter will restart the print job which doesn't fix anything.
If I go into the Event Log I can see that windows is logging Print errors. Please click here to view the error: http://i45.photobucket.com/albums/f77/mattd860/print_error.jpg. Basically, the error says Spooler Operation Failed with Event ID #372. Searching for this error and event ID on the web has yielded no viable solutions.
Here's what I've done so far to try and fix this problem:
Uninstalled printer/reinstalled
Stopped and restarted spool service
Made sure spooling was set to AUTOMATIC (and it was)
Tried alternate printer drivers (from different printers)
I am running a fully updated Kaspersky Anti-virus so I've ruled out the possibility of a virus.... although I guess this might still be the problem?
To me it seems like something in the /windows/system32/spool folder is corrupt but I don't know where to begin fixing it. I guess I could delete the whole directory and copy the .../spool folder from my laptop running windows 7 but I don't want to risk messing up my otherwise perfectly running machine.
Please help!!
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