HP Officejet 6210

[sue]

Archived from groups: microsoft.public.windowsxp.print_fax (More info?)

I've installed this and can use the printer ok but can't access the sofware.
I get the following error messages "hpqgalry.exe, hpqselsk.exe and
hpqthbo8.exe" Common Language Runtime Debugger - the message is "Application
has generated an exception that could not be handled" I have had numerous
contacts with HP who cant resolve. I've reinstalled the software 3 times.
Can anyone help?
--
Cheers
Sue

 

[Guest]

Archived from groups: microsoft.public.windowsxp.print_fax (More info?)

a) You are logged on as an Administrator?

b) This is the latest version of the software, downloaded from HP's website?
--
Cari (MS-MVP)
Printing & Imaging



"Sue" <Sue@discussions.microsoft.com> wrote in message
news:2C078970-8468-45DE-874C-2F6AA640205B@microsoft.com...
> I've installed this and can use the printer ok but can't access the
> sofware.
> I get the following error messages "hpqgalry.exe, hpqselsk.exe and
> hpqthbo8.exe" Common Language Runtime Debugger - the message is
> "Application
> has generated an exception that could not be handled" I have had numerous
> contacts with HP who cant resolve. I've reinstalled the software 3 times.
> Can anyone help?
> --
> Cheers
> Sue

 

[sue]

Archived from groups: microsoft.public.windowsxp.print_fax (More info?)

Dear Cari

Yes to both.

Thanks
--
Cheers
Sue


"Cari (MS-MVP)" wrote:

> a) You are logged on as an Administrator?
>
> b) This is the latest version of the software, downloaded from HP's website?
> --
> Cari (MS-MVP)
> Printing & Imaging
>
>
>
> "Sue" <Sue@discussions.microsoft.com> wrote in message
> news:2C078970-8468-45DE-874C-2F6AA640205B@microsoft.com...
> > I've installed this and can use the printer ok but can't access the
> > sofware.
> > I get the following error messages "hpqgalry.exe, hpqselsk.exe and
> > hpqthbo8.exe" Common Language Runtime Debugger - the message is
> > "Application
> > has generated an exception that could not be handled" I have had numerous
> > contacts with HP who cant resolve. I've reinstalled the software 3 times.
> > Can anyone help?
> > --
> > Cheers
> > Sue
>
>
>

 

[Guest]

Archived from groups: microsoft.public.windowsxp.print_fax (More info?)

Go to the Control Panel, Add/Remove Programs. Uninstall the .NET
framework... reboot the PC.

Use WindowsUpdates and install it (and its subsequent fixes) again and try
the installation again.
--
Cari (MS-MVP)
Printing & Imaging



"Sue" <Sue@discussions.microsoft.com> wrote in message
news:1B68D70D-D39F-4DFF-9E8C-7D0A32101088@microsoft.com...
> Dear Cari
>
> Yes to both.
>
> Thanks
> --
> Cheers
> Sue
>
>
> "Cari (MS-MVP)" wrote:
>
>> a) You are logged on as an Administrator?
>>
>> b) This is the latest version of the software, downloaded from HP's
>> website?
>> --
>> Cari (MS-MVP)
>> Printing & Imaging
>>
>>
>>
>> "Sue" <Sue@discussions.microsoft.com> wrote in message
>> news:2C078970-8468-45DE-874C-2F6AA640205B@microsoft.com...
>> > I've installed this and can use the printer ok but can't access the
>> > sofware.
>> > I get the following error messages "hpqgalry.exe, hpqselsk.exe and
>> > hpqthbo8.exe" Common Language Runtime Debugger - the message is
>> > "Application
>> > has generated an exception that could not be handled" I have had
>> > numerous
>> > contacts with HP who cant resolve. I've reinstalled the software 3
>> > times.
>> > Can anyone help?
>> > --
>> > Cheers
>> > Sue
>>
>>
>>