Friend's laptop is having an issue where it's incredibly sluggish. Even opening Windows Settings hangs up a little. We messed around with it a bit... and decided a complete wipe was the way to start this adventure (had a completely full C drive we didn't want to bother going through).
So now I'm working with a completely wiped (I used the Windows Recovery thing and picked to delete everything).
It's still slow... He told me he had AC adapter issues... so this may be a different AC adapter than what came with it. However the battery is 100%.
What's even more strange is unplugging it appears to make it run better.
Really appreciate any ideas... I'm usually the go-to guy to fix computers or build them in my circles... I'm pretty stumped on this one. Im currently doing my best to update everything... Including upgrading to Win 11. I'm also trying to find like a utility to upgrade the drivers on this but I'm seeing it just yet.
One thing to note, the integrated AMD GPU appears to be being used and the nvidia GPU isn't. The display is being ran through the IGPU and I cannot switch it to the 1660. I read once that laptops have a switch that switches between the turn depending on load.
So now I'm working with a completely wiped (I used the Windows Recovery thing and picked to delete everything).
It's still slow... He told me he had AC adapter issues... so this may be a different AC adapter than what came with it. However the battery is 100%.
What's even more strange is unplugging it appears to make it run better.
Really appreciate any ideas... I'm usually the go-to guy to fix computers or build them in my circles... I'm pretty stumped on this one. Im currently doing my best to update everything... Including upgrading to Win 11. I'm also trying to find like a utility to upgrade the drivers on this but I'm seeing it just yet.
One thing to note, the integrated AMD GPU appears to be being used and the nvidia GPU isn't. The display is being ran through the IGPU and I cannot switch it to the 1660. I read once that laptops have a switch that switches between the turn depending on load.