Question HP Pavilio 27-r005la Not Recognizing My SSD M.2 Crucial MX500 ?

[Jeisson Rangel]

My HP Pavilio 27-r005la wont recognize the Crucial MX500 250gb ssd m.2 i bought for it. I really don't know why please share any info you got.

This is my computer
https://support.hp.com/nz-en/document/c05795093

The motherboard
https://support.hp.com/co-es/document/c05796647

And this is the SSD
https://www.crucial.com/usa/en/ct250mx500ssd4

Neither the bios or Device Manager shows the SSD

The version of my BIOS is AMI F.10, 27/10/2017

And I'm using Windows 10 Home 64bits

 

[popatim]

You didn't install the drive in the m2 socket that is my the ram & the little bios battery did you?
It needs to be installed in the m2 next to where the HDD is plugged in at.

 

[Jeisson Rangel]

You didn't install the drive in the m2 socket that is my the ram & the little bios battery did you?
It needs to be installed in the m2 next to where the HDD is plugged in at.

No, I installed it on the M.2 SSD port that shows the documentation of the motherboard

https://support.hp.com/us-en/document/c05636131