At the end of August, my HP Pavilion 14-cs0051wm (Windows 10) would no longer connect to the internet. I could see the available networks just fine and even sign in, but I would get there error that there may not be internet available through this connection. I tried this at a different location with a different wireless connection and the issue persisted. I have absolutely no idea what the issue could be. The only thing that I can conceivably believe to be the issue is that the wireless card has issues. But why would I still be able to connect? Here is what I have tried:
- Windows Wireless Troubleshooter - No issues were detected
- Restarting the computer, manually disabling the wireless and re-enabling - Nothing.
- Resetting Google Chrome settings to defaults via the chrome://flags - Nothing.
- DNS flush - I was not able to release the DNS using ipconfig /release. It would not work.
- Change DNS - I set the DNS to 22.214.171.124 with an alternate of 126.96.36.199
- sfc /scannow - The scan went through and issues were detected, but they were not able to be fixed for some un-described reason.
- Disabling wireless driver and restarting the computer - Nothing.
- Deleting driver and reinstalling - Nothing. The driver is on the latest version available (checked with another HP laptop.)
- I could connect to the internet now. However, random websites would not work. Some that I tried were HP.com, Amazon.com, and random tech forums. None of those would connect, and would give a ERR_NAME_NOT_RESOLVED. YouTube.com and other random websites still work.
- I tried to use the HP internet assistant to assess the issue, but the test failed because HP.com could not be contacted.
- Windows Update had no updates available to download after checking
- I reset the PC. After doing so, the internet could actually connect! The DNS was still an issue though. After a reboot, however, the No Internet issue returned.
- Full computer scan of the computer for viruses -- including rootkits -- with Malwarebytes. Nothing. (I actually had to download the program on another device and transfer the installer via flash drive because due to the DNS issue, I could get onto the Malwarebytes website but I could not download the program because the download server was not able to be contacted. The download would not start).