Question HP Pavilion Gaming 15-ec0xxx has problems to boot

Aug 22, 2021
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I have been using this computer for quite a while, and it always worked great. I have done some upgrades (RAM and thermal paste) but it never killed the device, it actually helped it out both times. The problem didn't happen after any hardware modification whatsoever. I was just watching a YouTube video when the blue screen appeared, saying that windows needed to restart because of a problem. At this point I wasn't scared at all, because this happened to me couple times and then after restarting everything was OK. But now, the computer would post fine everytime, but freeze while booting. I tried both UEFI and Legacy boot modes, I tried both SATA and NVME slots, and even booting to an external drive.
It does boot up sometimes, and then I can use it for hours and it works perfectly fine.
This is the only computer I can use for decent gaming so I would like it to work. I tried to boot to a Lubuntu USB drive, with a bit more success than windows. It successfully boots up more often. Then there is absolutely no problem doing demanding tasks at all.
 
Aug 22, 2021
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Seems like I got scared too early. I tried to remove one stick of RAM, nothing, then the other one and it seems like it works perfectly fine now! Still I want Dual Channel so I will need to buy another stick.
 
Aug 22, 2021
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One of the channels is actually bad, not the stick, but it is way too expensive to replace so I will stick to 16GB. Is my second slot likely to die like the first one did or should it last like normal? It is weird, only putting a stick in the dead slot results in a RAM error, and now putting both sticks results in perfect boot and system info saying 32GB RAM is installed but only 13.9GB is usable (a single stick)
 
Sep 21, 2021
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There's a good chance your mobo is still under warranty if its MSI or someone similar. They usually have a three year warranty. I would look into their warranty policies and hit their chat supports up! You may result in not having a mobo for a couple weeks but at the very least get back a replacement that functions.

Hope this helps!
 
Aug 22, 2021
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I don't know... I have replaced the thermal place though, hope it doesn't void the motherboard warranty. In system informations it says the base card is HP branded, like the device.
 
Sep 21, 2021
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I see now where you mentioned this being an HP Laptop to begin with, yeah the motherboard would be controlled through their warranties. They usually last about 3 years, you can go to their support site and type in your serial number to confirm its status for sure, otherwise you could try using

https://partsurfer.hp.com/Search.aspx

to search for OEM parts that will fit that model, you should be able to order them I believe or at least investigate what the part number is to know what needs to be ordered. Maybe they'll send it pre branded cause I know as a warranty technician they give us software to use to apply proprietary information to the board's bios.
 
Aug 22, 2021
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Well, both the CPU and GPU are soldered on the board, and I don’t have hundreds of dollars to waste on a new motherboard.
I am currently trying to repair this one, I opened a new thread about it
 

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