Hp pavillion p7-1234 update

tgass30

Honorable
Sep 21, 2012
1
0
10,510
I purchased an HP Pavilion p7-1234 on 9/9/12. Since then, I've had to return the computer and get a new one twice. I am on the third computer and everytime I boot it up and input the basic information, it stays on the screen reading "loading personal information". The only thing I can think is that I should not have said yes to the update. Does anyone know if the "update" should be skipped as I know have to get a new computer yet again! Thank you
 

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