The amount of bashing the number 1 desktop PC maker is just ridiculous.
Most folks don't have the skills to build their own PC, and even if they did if something doesn't work they'd be stuck after spending hundreds of dollars with a useless brick.
I agree that HP should offer the option for a bit more cash to delete all the crap ware...people would pay the extra . I would.
HP and other OEMs are useful because they offer a one stop warranty, which happens to be darn good on the HP! Problems send it back post paid, for a few bucks more they will send a tech out to repair the unit.
HP has a very good PC product they just have to now focus on this.