Hi, first make sure your printer is powered on but dont connect to pc yet.
Then try the link below and download run the full feature software and driver package and follow steps, and then connect the printer when you're told.
http://h10025.www1.hp.com/ewfrf/wc/softwareList?os=4063&lc=en&dlc=en&cc=us&lang=en&product=3645100
By the way,you can also view the reman ink cartridge on this site
http://www.oaren.com/En_Products.asp