Problem/Issue:
The bottom of the window of the HP Restore/Recovery window is not showing and I therefore can't click "Next" to go to the next page (this windows in the image below is the very first window you get when you boot up with the HP Recovery DVDs.)
Just to give you the back story in case it matters.....I have an HP Envy Phoenix (see specs below) and one of the 3 hard drives in the RAID
has failed. I brought a new hard drive and I am re-installing the HP Recovery DVDs (no data
from the previous hard drive was saved so I am RESTORING to the original state of the Hard drives). This might be off topic but I have no idea which of the 3 hard drives has failed, so I am just placing the brand new hard drive into slot 1 and see if the 1st one is bad after installing the HP Recovery/Restore DVDs and attempting a complete restore. Then if the PC still does not boot up (which was the original symptom, I will re-install the original hard drive into slot 1 and then put the new hard drive into slot 2 and try installing the Restore DVDs again and if I still have problems with the PC, then I will know it is the 3rd hard drive that died.
This image below is what you see after you place the Restore DVD #1 into the DVD Drive and boot up the PC. I have tried every single key combination imaginable to see if I can get to the "Next" screen millions of times but I have given up. I have tried moving the mouse "below" the screen into the "hidden" area and left clicked but that doesn't work either.
The image below is a flat screen TV that is getting the source/signal of the PC via HDMI.
I have another flat screen and connected the PC to the different flat screen TV and I get the same problem. I also tried connecting the PC to a different Computer Display via DVI cable to DVI (DVI on both the PC and the display) but in that situation, I don't get any signal at all.
I am resorted to taking this PC to Best Buy after working and either asking the Geek Squad what the solution is or by getting a correct cable that they recommend OR by going around tonight at Best Buy and plugging the PC into different monitors on display until I find one that displays the bottom of the Window in Question and then purchase that display.
I have also tried "Moving" the window (there is a drop down window on the upper left hand side of this window in question that has options
to "Move" OR "Close" the window, but the "Move" function does not work (Yes, I know you have to move a Window by dragging the the top
of the Window but it still does not work).
Please note that he PC only has HDMI and DVI and NO OTHER types of display connections
on the back of it.
Any thoughts?
HP ENVY Phoenix h9-1440t Desktop PC
• Windows 8 64
• 3rd Generation Intel(R) Core(TM) i7-3770K quad-core processor [3.5GHz, 8MB Shared Cache]
• Liquid Cooling Solution
• 1.5GB Nvidia GeForce GTX 660 [Dual Bracket; 2x DVI, HDMI, DP, VGA via adapter]
• 32GB DDR3-1600 DIMM (4x8GB) RAM
• 4TB 7200RPM SATA RAID 5 (3 x 2TB HDD)
• No secondary hard drive
• Microsoft Office Trial
• Norton Internet Security(TM) 2013 - 15 month
• Blu-ray player & SuperMulti DVD burner
• 15-in-1 memory card reader, 4 x USB 2.0 (front), 2 x USB 3.0 (top)
• No TV Tuner
• Beats Audio (tm) -- integrated studio quality sound
• HP USB keyboard and optical mouse with volume control
• Wireless-N LAN card (1x1)
The bottom of the window of the HP Restore/Recovery window is not showing and I therefore can't click "Next" to go to the next page (this windows in the image below is the very first window you get when you boot up with the HP Recovery DVDs.)
Just to give you the back story in case it matters.....I have an HP Envy Phoenix (see specs below) and one of the 3 hard drives in the RAID
has failed. I brought a new hard drive and I am re-installing the HP Recovery DVDs (no data
from the previous hard drive was saved so I am RESTORING to the original state of the Hard drives). This might be off topic but I have no idea which of the 3 hard drives has failed, so I am just placing the brand new hard drive into slot 1 and see if the 1st one is bad after installing the HP Recovery/Restore DVDs and attempting a complete restore. Then if the PC still does not boot up (which was the original symptom, I will re-install the original hard drive into slot 1 and then put the new hard drive into slot 2 and try installing the Restore DVDs again and if I still have problems with the PC, then I will know it is the 3rd hard drive that died.
This image below is what you see after you place the Restore DVD #1 into the DVD Drive and boot up the PC. I have tried every single key combination imaginable to see if I can get to the "Next" screen millions of times but I have given up. I have tried moving the mouse "below" the screen into the "hidden" area and left clicked but that doesn't work either.
The image below is a flat screen TV that is getting the source/signal of the PC via HDMI.
I have another flat screen and connected the PC to the different flat screen TV and I get the same problem. I also tried connecting the PC to a different Computer Display via DVI cable to DVI (DVI on both the PC and the display) but in that situation, I don't get any signal at all.
I am resorted to taking this PC to Best Buy after working and either asking the Geek Squad what the solution is or by getting a correct cable that they recommend OR by going around tonight at Best Buy and plugging the PC into different monitors on display until I find one that displays the bottom of the Window in Question and then purchase that display.
I have also tried "Moving" the window (there is a drop down window on the upper left hand side of this window in question that has options
to "Move" OR "Close" the window, but the "Move" function does not work (Yes, I know you have to move a Window by dragging the the top
of the Window but it still does not work).
Please note that he PC only has HDMI and DVI and NO OTHER types of display connections
on the back of it.
Any thoughts?
HP ENVY Phoenix h9-1440t Desktop PC
• Windows 8 64
• 3rd Generation Intel(R) Core(TM) i7-3770K quad-core processor [3.5GHz, 8MB Shared Cache]
• Liquid Cooling Solution
• 1.5GB Nvidia GeForce GTX 660 [Dual Bracket; 2x DVI, HDMI, DP, VGA via adapter]
• 32GB DDR3-1600 DIMM (4x8GB) RAM
• 4TB 7200RPM SATA RAID 5 (3 x 2TB HDD)
• No secondary hard drive
• Microsoft Office Trial
• Norton Internet Security(TM) 2013 - 15 month
• Blu-ray player & SuperMulti DVD burner
• 15-in-1 memory card reader, 4 x USB 2.0 (front), 2 x USB 3.0 (top)
• No TV Tuner
• Beats Audio (tm) -- integrated studio quality sound
• HP USB keyboard and optical mouse with volume control
• Wireless-N LAN card (1x1)